This guide explains how to set up and use your sales pack with the Zebra printer for event and cinema tickets (as part of the Infomaniak ticketing system).

Installation and setup of your sales pack

Connecting the devices

1. Plug in the power supply for the Samsung TabS tablet.
2. Plug in the power supply for the Zebra printer.
3. Plug in the Wifi or 4G terminal and ensure it is connected to the other devices.

Video Guide

Setting up the printer

1. Open the printer using the opening buttons located on the sides:
   
   
    
2. Insert the tickets into the slot at the back of the printer. For the ticket orientation, please consider the Infomaniak logos: the first one should come out on the left, and the second on the right. The ticket should be facing the correct way when it comes out from right to left.
   
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3. Turn off and then on the printer:
   
   
    
4. Press the “Pause” button. Two green indicator lights will illuminate:
   

Printing tickets with the printer

Format verification

The printers are already configured for the ordered ticket format. If necessary, you can check the configuration by opening the menu in the upper left corner and going to Options. The Cinema ticket format option should only be enabled if the tickets will use this format (see below for calibration when changing the format).

Printing a ticket

To start printing, log in to the ticketing account from the tablet using the Infomaniak account username and password. The tablet will automatically connect to the ticket counter interface.

1. Perform a “test” order or use an order from the “Order” menu.
   • The printer (ZEBRAXX) should appear on the right side of the tablet.
2. Press the printer icon to start printing:
   

Configuring the correct ticket on the printer

Since July 2024, Infomaniak has provided tickets with new separators in the form of a notch. If you still have older types of tickets, please watch the video below to configure your tickets correctly:

Learn more

• Getting Started Guide: Ticketing
• Setting up and using the printer for pass