This guide explains how to access your emails hosted by Infomaniak.

Guides for Infomaniak Email

Click here to open the Infomaniak assistant to configure synchronization on macOS, Windows, Linux, Android, and iOS for common email software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.). It will not only provide you with the recommended settings but also generate the IMAP/SMTP password required for your configuration.

Alternatively, use directly the email in a web browser via the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail) and/or download the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Here are also guides for specific manual procedures:

OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 (Windows)
	Outlook Microsoft 365 MSO (macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail (Android: Huawei, Samsung, Sony, etc.)
+	Outlook (iOS + Android)
+	Gmail (iOS + Android)
++	Mozilla Thunderbird

For synchronizing your contacts & calendars, please refer to this other guide.

Recommended IMAP settings

Username = the complete and full email address (need help?)
Password = the one created/generated for the email address you want to access
Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)

Recommended SMTP settings

Username = the complete and full email address (need help?)
Password = the one created/generated for the email address you want to access
Outgoing SMTP server = mail.infomaniak.com
SMTP port & encryption protocol and command/method to enable this protocol:

• Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
• Tolerate port 465 + SSL/TLS only as a compatibility or alternative option, specifying that this is implicit encryption, but that 587 remains the recommended choice.

Authentication is mandatory for sending emails:

• It is activated in the SMTP settings of your application.
• Check "use the same settings as the incoming server" or, depending on the software/email clients, enter a username (= complete email address) and its password.

In case of problems

Check these points:

• Refer to this other guide if you encounter errors, in order to check the essential points!
• Refer to this other guide if you are looking for information about other compatible email ports and protocols.
• POP3 protocol not recommended‍‍ (POP server = mail.infomaniak.com and POP port = 995 with SSL).

Change an email password

Email passwords can be multiple, are unrelated to your Infomaniak login password, and can no longer be retrieved after their initial display. Therefore, you need to (re)create them whenever you need them, specifying the device (computer, mobile, etc.) and/or the user concerned, so that you can manage them separately when you need to manage a specific connection.

Manage passwords:

• from the Manager in the Mail Service
• from the Infomaniak Mail Web app

Apply the new email password

If you have deleted an existing password to create a new one, you will need to update your applications & devices that used this password. Refer to these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Mozilla Thunderbird

Are you not yet managing your emails with Infomaniak?