This guide explains how to connect the desktop app Microsoft Outlook for Mac version 16.80 (desktop application on macOS) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual Outlook configuration below, it is recommended to use the Infomaniak Mail macOS app or even Apple Mail with the .mobileconfig configuration profiles provided by Apple.

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Enter the email address to be added.
3. Click on Continue:
   
4. Click on Synchronize with IMAP (without Microsoft Cloud):
   
5. Check and complete the missing information.
   • To do this, activate the toggle switch for displaying advanced settings.
6. Click on Add account:
   
7. Understand and go through the various Microsoft information windows:
   
8. There you go, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete email address (need help?)
• Password = the one generated for the email address you want to access
• Mandatory authentication for sending emails:
  • Activate it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, re-enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works fine outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically for Outlook.

… and if your Outlook is no longer working after a change of email password, refer to this other guide.