This guide explains how to migrate a shared web hosting account to a Cloud Server while recovering all its data, websites, databases, etc.

Introduction

• Note:
  • Database names and database user accounts are preserved.
  • FTP accounts are preserved with the same names, but the host server changes to an address of the type xxxx.ftp.infomaniak.com.
  • The IP addresses of the websites will change, except for dedicated IP addresses.
  • During this operation, statistics are reset.
• If you already have a Cloud Server, go directly to step 2 of this guide.
• To migrate a web hosting account from a Cloud Server to another Cloud Server, please refer to this other guide.
• To migrate a web hosting account from a Cloud Server to a shared web hosting account, please refer to this other guide; please note that this is an operation that you will need to perform manually.

1. Order a Cloud Server

To do this:

1. Click here to access the Cloud Server management section in the Infomaniak Manager (need help?).
2. Click on Order, choose a Managed Cloud Server, and follow the wizard to complete the order:
   

2. Migrate your hosting to the Cloud Server

Once the Cloud Server is up and running:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Click on Modify offer:
   
4. Select the free transfer offer.
5. Select the Cloud Server to which you want to migrate your hosting:
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6. Click on the Next button at the bottom of the page and complete the procedure.‍
7. Wait for the hosting migration to complete; there will be a service interruption during the process.