This guide explains how to link an external website (hosted by a turnkey website creation service, for example) to your Infomaniak email.

This will be useful if, for example, your webmaster has modified the technical information (DNS) of your domain name to direct it to your external website, and this has interrupted your email service.

Prerequisites

• Your domain name has the DNS records corresponding to the provider of your external web service (because it is in this provider's DNS zone that you will make the changes).
• Note the Infomaniak MX record mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final period).
• Note the Infomaniak SPF record v=spf1 include:spf.infomaniak.ch -all.
• Note the Infomaniak DKIM record.
• Understand that any DNS addition/modification may take up to 48 hours to propagate.

Specific guides

Click on the link corresponding to the website provider:

• Wix
• Wordpress.com
• Shopify
• Jimdo (Guide A | Guide B)

Guide for any other web provider

In general, you need to find the section on your web hosting provider's dashboard where you can add the technical information (the 3 items listed in the prerequisites above) required to enable Infomaniak's email service while ensuring that your domain name directs all traffic to this web hosting provider:

1. Infomaniak's MX record.
2. SPF is a verification method that ensures an email is sent by the claimed sender, helping to combat spam and fraudulent emails; this is often added as a TXT record.
3. Having a DKIM record is now essential for the optimal functioning of your Infomaniak email service.