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Ticketing: Understanding the commissions applied to sales
Atualização 09/06/2026
This guide explains how the commissions applied to your sales work (within the Infomaniak ticketing system).
Free tickets
Infomaniak does not apply any commission to the sale of free tickets.
- If the price of your tickets is CHF 0.- or €0.-, you will not pay anything on the sale of these tickets.
- Note: the value of the ticket is what matters, not the payment method.
- A paid ticket validated with a free/invitation payment method is therefore not considered a free ticket.
- To create a free rate for your guests, please refer to this other guide.
Paid tickets
Infomaniak commissions on paid tickets are made up of 3 parts:
- A fixed commission that remains constant regardless of the ticket price or payment method.
- A commission as a percentage of the ticket price, applied to all online sales.
- The bank fees for online transactions, which vary depending on the payment method used.
| Online sales | On-site sales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Total commission | ||||||||||
| Bank fees (variable depending on the payment method) | ||||||||||
| Infomaniak commission (percentage of the ticket price) | Total commission | |||||||||
| Infomaniak commission (fixed) | Infomaniak commission (fixed) | |||||||||
For the complete list of commission rates, please refer to the pricing page on the sales page.
How are commissions paid?
- Infomaniak commissions will be calculated automatically when the monthly statement is generated.
- It will be deducted from the monthly sales amount if the balance is sufficient.
- An invoice will be sent to you if the balance is insufficient.
Link para esta FAQ: https://faq.infomaniak.com/1746
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