This guide explains how to create a request for proposal as an Infomaniak Customer in need of support, how to delete the request if you have found a solution, and how an Infomaniak Partner can respond to this request.

Creating a Request for Proposal

Here is the process that takes place when you want to submit a request for proposal:

1. Click here to access the request for proposal submission page.
   • This is a free service that allows you to address your needs to all Infomaniak Partners who wish to receive this type of request.
2. Once your request for proposal is sent, each relevant Partner receives a message with an excerpt from the request.
3. They are then offered the opportunity to view your complete request for proposal on a dedicated interface within their Partner account on the Infomaniak Manager.
4. If the request is still valid (see below), the Partner will view your request and discover your contact details.
5. They can then make a proposal tailored to your needs, and you decide how to proceed:
   1. Collaborate with the Partner (e.g., become their Customer within Infomaniak), and in this case, you can delete the request for proposal (see below).
   2. Wait to receive other proposals over the next few days.

Deleting the Current Request for Proposal

When you submit a request for proposal, you will automatically receive an email at your contact address:

• This email contains a link to cancel your request for proposal.
• Please note that the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.