This guide explains how to transfer to Infomaniak email addresses currently hosted by Swisscom, using an IMAP import tool.

Introduction

• This operation does not affect data already present in the destination address or in the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. Swisscom Prerequisites

• If necessary, note the specific email addresses you have with Swisscom so you don't forget any; to do this:
  • Click here to access the Swisscom HCP Control Panel.
  • Click on Manage account.
  • Click on Email account:
    
  • The list of your current addresses is displayed at the bottom (click on Edit to the right of an email address to update its password if you have forgotten it):
    

2. Infomaniak Prerequisites

• You must have a Mail Service in your Infomaniak Manager.
• Have a number of available email addresses or adjust the quota beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more email addresses in this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import email content from Swisscom to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization, as the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy):
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name mail.hostcenter.com.
   2. Leave the default port (993) and SSL enabled.
8. Click Confirm.
9. If necessary, enter a second email address to be imported at the same time.
10. Choose the email address to which the emails will be imported; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import Emails button.
12. The copy process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
14. A progress tracker is available in the settings of the destination email address, on the Web Mail app (online service ksuite.infomaniak.com/mail) only.
15. The progress tracker allows you to view the import history for the email address in question.

4. Adjust application settings

Once you have taken the necessary steps to ensure that the domain name associated with your email address works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.