This guide explains how to transfer to Infomaniak web data (site, FTP, databases) currently hosted elsewhere, for example with a competitor.

Prerequisites

• Have an Infomaniak web hosting (order if necessary).
• Add a blank website to the Infomaniak hosting.

Specific guides

Click on the link corresponding to the data to be retrieved:

• Site hosted by the hoster Swisscom.
• Site built with the technology WordPress.

Guides for any other hoster

To retrieve any other site, follow the procedure below.

1. Retrieve the web data

a. HTML, PHP, etc. files by FTP

To retrieve web data on your hard drive, you need to connect via FTP with a free FTP software/client such as Filezilla. To do this, you need the server address with the hoster, the FTP username and password.

1. Open an FTP software/client such as Filezilla.
2. Connect to the server with the FTP information.
3. Download the files corresponding to your site to your hard drive.

b. Export MySQL databases

Unless your site is static and simply in HTML, a dynamic site usually requires databases that need to be exported from their management interface, usually PHPmyAdmin:

1. Log in to the Control Panel of your current provider from a web browser such as Brave or Firefox.
2. Access PHPMyAdmin.
3. Connect to the server with the MySQL information.
4. Click on Export to configure the database export and then download your SQL data to your hard drive.

2. Send these Web data to Infomaniak

a. HTML, PHP, etc. files by FTP

Access the Infomaniak website and activate the FTP section:

1. Click here to access the management of your website on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on FTP / SSH in the left sidebar menu.
4. Click on the Add button to create a new FTP / SSH account.
5. Open an FTP software/client like Filezilla.
6. Connect to the Infomaniak server with the FTP information obtained in step 4 above.
7. Transfer the files from the hard drive (obtained in step 1.a.3) to the server in the folder corresponding to your Infomaniak site.

b. Import MySQL databases

Access Infomaniak Web Hosting and activate the MySQL section:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Databases in the left sidebar menu.
4. Click on the Add button.
5. Enter a database name after the already filled prefix.
6. Click on the box to Create an associated user.
7. Enter a username after the already filled prefix.
8. Enter a password.
9. Click on Validate.
10. Click on the blue Import button.
11. Click on Select a file.
12. Select the SQL files on the hard drive (obtained in step 1.b.4).
13. Choose the database created in step 5 above as the destination.
14. Click on the blue Import button.

c. Adapt the site for the new infrastructure

If you are using an application like WordPress, Joomla, Drupal or another web application (ownCloud, phpBB, etc.) using a database, adapt the following information in the appropriate configuration file from the information available in the Manager so that your site works:

• the name of the database
• the database server
• the username that accesses the database
• the password of the username that accesses the database

Refer to these other guides to adapt the configuration file: WordPress and Joomla.

Learn more

• Recreate an editable website without retrieving your data
• Ensure that the domain directs traffic to Infomaniak
• Switch to Infomaniak as your hosting provider