Alojamiento osTicket


osTicket es un soporte de c贸digo abierto de solicitud de entradas.

Instalaci贸n en 1 clic osTicket

Instalaci贸n en 1 clic

Actualizaci贸n f谩cil osTicket

Actualizaci贸n f谩cil

Copia de seguridad y restauraci贸n osTicket

Copia de seguridad y restauraci贸n


Comercio electr贸nico y negocios
Versi贸n actual
脷ltima actualizaci贸n
10 March 2021

Configuraci贸n requerida

Tama帽o de la instalaci贸n
130.00 MB
Base de datos
c贸digo abierto
Vista de conjunto
Qu茅 hay de nuevo


(versi贸n de seguridad)
10 Marzo - 130MB1.15.2

  • xss: FormAction Attribute
  • xss: onerror Property

  • Issue: Visibility Permissions
  • Depts Visibility
  • Issue: Task Inline Transfer

  • Make word count error match the actual limit
  • Mute warning when Every Minute is selected.
  • Remove extra selection - Choice Field handles prompt.
  • Fail gracefully when supported matches return null
  • Create variable before passing it by reference
  • FAQ: Check for lookup failures
  • 2fa: use isset to check checkbox
  • Session: Regenerate session id before closing it.
  • Issue: Unlinking Tickets
  • Issue: Agents/Depts in Queue Cols
  • Issue: Revise getDepartments
  • Issue: Visibility Permissions
  • issue: getDefaultDeptId() On Null
  • issue: Dashboard Export Date Range
  • Issue: Echoing Default Dept Status
  • issue: Export Memory Limit
  • Use PageNate->showing() for Users and Orgs in SCP
  • Don't capitalize Queue menu items
  • Issue: Disabled Dept on Email
  • issue: Assign To Sort Alphabetically
  • Update class.plugin.php


  • readme: Update PHP Version
  • placeholder: Quote and encode html chars

Leer m谩s:


(versi贸n principal)
25 Noviembre 2020 - 130MBEnhancements
  • Change dept_id and priority_id fron tinyint to int
  • csrf: Add ability to rotate token
  • Feature: Agent/Department Visibility
  • db: Latest Indexes
  • SLA Plan Search Field
  • 2FA Backends
  • Password Policy Revisited

  • Issue: Missing Events
  • Issue: 2FA Upgrade
  • Ticket From Email
  • Issue: User Custom Dept Field
  • Staff: Password Change
  • oops: Indexes Patch Schema
  • CsvImporter: Skip Byte Order Mark (BOM) if present
  • Oops: Method Inheritance Compatibility
  • issue: Form Instructions Translation

Leer m谩s:


(versi贸n de seguridad)
10 Marzo - 130MB1.14.6

  • xss: FormAction Attribute
  • xss: onerror Property

  • redactor: Upgrade to version 3.4.9

  • issue: markAs Popup Manager (No Access)
  • issue: Task last_update Var
  • issue: SCP Login Redirect
  • issue: Client-Side Reply Draft Saving


  • security: Parent Ticket Access (Client)

  • typo: Change User Confirmation Popup
  • redactor: Upgrade to version 3.4.6

  • issue: MailFetch Inline Disposition
  • issue: Editor Spacing
  • Issue: Collaborator Adding New Collabs
  • mail: Reply to Ticket Owner Only
  • dept: Dept Deletion Bug
  • issue: Task From Ticket

Leer m谩s:


(versi贸n de seguridad)
20 Noviembre 2020 - 130MBSecurity
  • Authcode: Ticket Access Link
  • Auth: Client Create Request

  • forms: Pseudo-random name for Dynamicforms on POST
  • redactor: Upgrade to version 3.4.5

  • Issue: Event YAML
  • issue: Missing Description On New Task
  • issue: Draft Save
  • mpdf: Logo Overlap
  • Issue: Viewing Email Templates
  • Issue: Topics on Install
  • Issue: Prevent Deleting All Topics
  • Issue: Sub Queues
  • authtoken: Add ticket link when recipient is ticket owner
  • redactor: Improper Formatting When Double Spacing
  • forms: Add SECRET_SALT to field name hash
  • issue: Better URL Parsing For External Inline Images
  • Issue: Default Delimiter
  • issue: Update Autocomplete
  • Fix incorrrect compare locked staff at Ticket Preview
  • Don't use a default comment on ticket assignment
  • Issue: Ticket Export Delimiters
  • CsvImporter: Skip Byte Order Mark (BOM) if present
  • Drop nested table from open new ticket
  • issue: New Message Alert Recipients
  • issue: Custom REGEX Failure
  • Issue: Ticket From Thread Attachments
  • cli: Manage.php Errors
  • issue: Assignee Field
  • issue: Agent Password Reset With No Existing Password
  • More modern, cleaner DocBlock
  • issue: Ticket Merge Select2

Leer m谩s:

ver m谩s versiones


(versi贸n de seguridad)
24 Agosto 2020 - 130MBPerformance and Security
  • security: Reported Vulns July-August 2020
  • xss: FAQ Category On Errors

  • select2: Update To 4.0.13
  • jquery: Update To 3.5.1
  • redactor: Upgrade to version 3.4.2
  • Issue: Template Variables in Ticket Filter
  • issue: Get Team Members For Alerts
  • Issue: Topic Help Tip
  • Create (165cf18
  • redactor: Upgrade to version 3.4.1
  • inline: RichText Fields View First
  • print: Update Icons and Add Titles
  • issue: Update Print Options Icons/Text/Title
  • refactor: Help Topic Status Refresh
  • Adding translation to the dashboard plot labels.
  • Issue: Language Verification

  • oops: Local Inline Images
  • Issue: Ticket Edit Save
  • Revert Topic Saving Fixes
  • issue: NOTLS For IMAP/POP Without SSL
  • Update dynamic-field-config.tmpl.php
  • Ticket Merge Translation Improvement
  • oops: Task Missing Parentheses
  • Issue: Create Task File Upload
  • issue: Delete Users With Tickets
  • DynamicField Update
  • issue: Form Field Help Text Not Null
  • export: Duplicate Results
  • issue: Email Template Internal Notes
  • oops: Change lastupdate To updated For Tasks
  • i18n: Redactor Files Not Included
  • Issue: Ticket Task Print
  • Issue: Topic Fields on Ticket Edit
  • issue: Activity Notice getLastRespondent()
  • Issue: Create Team With Members
  • i18n: Don't Store Files Under Branch Name
  • template: Add Ticket ID To Var Scope
  • Issue: Topic and Department Columns
  • sla: Force Intval For Scientific Floats
  • oops: JS Method Typo
  • issue: Signature Box No Longer Expands
  • install: Add Mark As Answered To All Access
  • print: Client Print Not Respecting Identity Masking
  • templates: %{ticket.thread.complete} Not Respecting Identity Masking
  • issue: Filter Action Add Button
  • install: Embedded Domain Whitelist
  • install: Schedule, SLA, and Help Tip Updates
  • Issue: Ticket Number Search
  • issue: PHP 7.4 Warnings (1aafa42, d93379e
  • issue: Flush Model Cache
  • Issue: PHP Warning
  • issue: MySQL 8.0 {min,max} Value Error
  • issue: Mass Delete Help Topics Warning
  • issue: Org Added Collabs
  • issue: Attachment Upload Configuration

Leer m谩s:


18 Mayo 2020 - 130MBChanges
  • Task Inline Edit
  • feature: Configurable Agents As Collaborators
  • Ticket Merge Modal Improvements
  • redactor: Double Spacing Optional
  • inline: Set Help Topic Refresh Statuses
  • lint: updateEstDueDate
  • Ticket Merge Parent Status
  • Schedule Entry - getOccurrences algo.
  • Queue Query Optimization
  • Issue: Merge Child Status
  • 1.14 Misc. Fixes
  • Issue: Filter Actions for Deleted Objects
  • ui: improve action buttons
  • Misc. Fixes
  • Issue: Class AuditEntry Not Found
  • oopsie: Revert errant delete by commit 027c8d2
  • lint: oopsie on undefined variable
  • issue: Move Owner Check to Ticket Collabs
  • oops: Update Schedule No Description
  • revert: Agent Added Agent Collabs
  • issue: AuditEntry Not Found
  • issue: Collab Pass By Reference
  • Add AnnotatedField interface to TicketTasksCountField
  • Audit Plugin Modal Fix
  • Issue: Duplicate Thread Entry Merge Records
  • export: User/Org Tickets
  • i18n: Help Text Translate Button
  • install: Task Title/Description Field Flags
  • issue: Trailing Whitespaces Number Lookups
  • issue: Duplicate Tickets in Lookup
  • issue: BooleanField Inline Edit Value
  • issue: BooleanField Cannot Be Unchecked
  • Issue: Managing Child Ticket Threads
  • Oops: Set Child Ticket Status
  • feature: Force HTTPS
  • Issue: Close Child Ticket Without Help Topic
  • Issue: Inline Edit Long Answer
  • Issue: Ticket Link/Merge
  • dept: Disable Auto Claim
  • redactor: Cancel Button
  • issue: Redactor z-index
  • Issue: Overwriting thisstaff on Assign
  • Schedule Entry - Initial Occurrence Scope
  • issue: mPDF Print Tables
  • Clear Overdue Flag 4realz
  • Ticket Merge/Link Defaults
  • User Audit Issue
  • upgrade: Redactor 3.3.5

Leer m谩s:


(versi贸n principal)
22 Noviembre 2019 - 130MB1.14.1

  • Revert commit cedd612
  • Clear Overdue On Reopen
  • Allow Repeatable Once Entries


  • php: 5.6 Support
  • Oops: Lint Fixes
  • Update index.php
  • Overdue oopsie
  • Ticket Task count
  • Visibility: Move getJsComparator to Widget class
  • i18n spelling oopsies

  • Require Between Date Entries
  • Add Ticket Reference to Tasks
  • Disabled SLA
  • Queues: Agents with no team assignment
  • Ticket Merge Upgrade Patch
  • ticket-view: Add ZIP export option
  • issue: Check $cfg iFrame
  • feature: Separate SMTP Credentials
  • feature: Fetch From Mail Folder
  • feature: Configurable iFrame Whitelist
  • Ticket Merge: Close Children
  • Audit Log Plugin
  • Issue: Organization Update
  • issue: Redactor Reset Buttons

Leer m谩s:


22 Noviembre 2019 - 130MBHotfixs
  • File data callback

Leer m谩s:


20 Noviembre 2019 - 130MBEnhancements
  • php: 5.6 Support
  • Oops: Lint Fixes
  • Update index.php
  • Overdue oopsie
  • Ticket Task count
  • Visibility: Move getJsComparator to Widget class
  • i18n spelling oopsies

  • Require Between Date Entries
  • Add Ticket Reference to Tasks
  • Disabled SLA
  • Queues: Agents with no team assignment
  • Ticket Merge Upgrade Patch
  • ticket-view: Add ZIP export option
  • issue: Check $cfg iFrame
  • feature: Separate SMTP Credentials
  • feature: Fetch From Mail Folder
  • feature: Configurable iFrame Whitelist
  • Ticket Merge: Close Children
  • Audit Log Plugin
  • Issue: Organization Update
  • issue: Redactor Reset Buttons

Leer m谩s:


31 Octubre 2019 - 130MBEnhancements
  • Datetime Formats
  • issue: Revert 453e815
  • Revert "issue: Advanced Search Default Sorting"
  • feature: Expanded Print View
  • i18n: Register Include
  • Lint Fix
  • Update osTicket Requirements
  • Update osTicket Requirements
  • issue: Update Installer PHP Requirements
  • issue: Update Outdated Links

  • issue: Mbstring Extension Requirement
  • Instantiate StaffDeptAccess
  • issue: Complete Thread Var Padding (Outlook)
  • Issue: Empty Due Date
  • issue: PHP 7.3 New Agent Set Password
  • European Date Format Issue
  • issue: CSV Patch Adv. Search Error
  • Issue: Annul Closed Events
  • issue: Department Referral Email
  • Date Range Period Timezone
  • Issue: Undefined Constant Warning
  • issue: Support Exchange Shared Mailbox Auth
  • Issue: Inline Ticket Assignment
  • issue: Dashboard No Help Error
  • Organization Update
  • issue: Advanced Search Default Sorting
  • issue: Image Attachment View
  • issue: Reset Role Permissions
  • issue: Error On QueueSort Config
  • Required Short Answer Field = '0'
  • Fix Admin Alert
  • issue: Set Staff Password On Creation
  • Issue: Reopen Assignment

Leer m谩s:


(versi贸n de seguridad)
9 Agosto 2019 - 130MB1.12.2

  • issue: v1.12 Git MAJOR_VERSION

  • issue: osTicket Logo
  • issue: Image Size
  • issue: DatetimeField Remove Unused Vars / Use parseDateTime()


  • xss: Install Form
  • security: CSV Formula Injection
  • security: HTML File Browser Execution (Windows: Firefox/IE)

  • issue: Queue Sort Title No Validation Error
  • Issue: Tickets Visibility
  • task: Implement edit of task thread
  • Reformat Incorrect Reply-To Headers
  • DatetimeField: Add jquery-ui-timepicker-addon
  • Add/Remove Collaborators Without Refresh

  • issue: API Unexpected Data Warnings
  • Double semicolon removed
  • Empty extra in list_items
  • Issue: Ticket Alerts vs Dept Recipients
  • issue: iFrame Single Quotes
  • issue: PDF Squares Instead Of Text
  • issue: Class Format Disposition Misspelling

  • Remove File Type Override
  • Validate integrity of uploads
  • issue: Rogue Closing div Breaks HTML Thread Tree

Leer m谩s:


(versi贸n principal) (versi贸n de seguridad)
23 Mayo 2019 - 130MBSecurity
  • xss: XSS To LFI Vulnerability

  • issue: Upgrader Wrong Guide Link
  • iframe: Allow Multiple iFrame Domains
  • variable: Complete Thread ASC or DESC
  • issue: Strip Emoticons
  • feature: ACL (Access Control List)
  • jquery: Update Again

Bug Fixes
  • issue: Maxfilesize Comma Crash
  • issue: System Ban List
  • queues: Fix compatibility issues with newer jQuery
  • filedrop: Fix file drag and drop
  • issue: PHP 7.2 Plugin Delete
  • issue: Local Avatar Annotation
  • Selected Navigation Item
  • Issue: Attachments on Information Fields
  • issue: No Save Button On Quicknotes
  • Issue: Duplicate Tickets in Closed Queue
  • issue: APC CLI
  • users: Fix seaching of users
  • issue: Custom Column Org Link
  • issue: Internal Note Ignored
  • issue: PHP 7.2 Ticket Status
  • issue: Canned Response Variables
  • issue: FAQ Search Results
  • issue: FAQ Return Errors
  • Queue Columns
  • issue: Duplicate Form Titles
  • Issue: Exporting Tickets
  • issue: Organizations Users Sort
  • issue: Multilingual FAQ Category w/ Parent
  • issue: Task Print PDF
  • Issue: MPDF Export PHP < 7.0
  • Quick Filter Fixes:
  • Assignment Restriction Issue
  • Issue: Saving Checkbox Values
  • Issue: Choosing Fields to Export
  • oops: Thread Variable Fatal Error
  • oops: Emojis Strip Korean
  • issue: iFrame On Install
  • Issue: Ticket Export Headers
  • issue: Organization Ticket Export No Filename
  • MPDF Issues
  • issue: sendAccessLink On NULL
  • issue: sendAccessLink On NULL v1.11
  • Update (eccc57
  • issue: iFrame Single Quotes
  • issue: Choice Validation Accept Punctuation
  • issue: ACL Move To Inc Files
  • Issues since v1.11 release
  • PJAX: Increase default timeout
  • Mime Decode - Encoded char
  • MPDF Tasks
  • issue: .eml/.msg Attachments
  • issue: Task EstDueDate
  • Bug fixes and enhancements for v1.11
  • Mailer: Allow for ability to pass -f option as from_address
  • Ticket Link: Always return a link

Leer m谩s:


(versi贸n principal)
10 Febrero 2019 - 130MBHighlights
  • PHP v5.6-v7.2 Support
  • Release Ticket Assignment (d354e09)
  • Require Help Topic To Close Ticket
  • Disable Collaborators On Reply
  • Complete Thread Variable
  • Public Mark As Answered/Unanswered
  • Latest jQuery Upgrade
  • Update To Latest mPDF (460b445)

Bug Fixes
  • Canned Response Select2
  • filters: Move to the ORM (3c1bc3d)
  • oops: New sessions require non-null data (0d58a28)
  • issue: IE White Screen Of Death
  • Recipients Icon View Email Recipients for Users (8c707b5)
  • Collaborator Fixes: (a4de351)
  • Collaborator Thread Event for Web Portal: (0b34753)
  • Collaborator Tickets Visibility Fix: (98dc5d9)
  • thread: getId On Non-Object (e3b333e)
  • Email Recipients Revisited Corrections (731c9fe)
  • Ticket-View Collaborator Collapsible Fix: (7be98ee)
  • mailer: EmailAddress Object as Array
  • collab: @localhost Mailer Error
  • SavedSearch Fixup (eadccc2)
  • Help Topic Inline Save Fix: (00a3be2)
  • Email Name Format:
  • issue: Saved Searches Flags
  • queue: Improve queries necessary for rendering
  • status: Allow Reopen
  • Agent Default Queue:
  • Referral Assignment Issue:
  • Team Referral Check
  • Implement 'Select Active Collaborators':
  • Upgrader: Old search criteria
  • Advanced Search: TicketStatus / Status Name
  • Search All Tickets Setting
  • queues: Column Conditions Overwrite
  • queues: Row Conditions
  • issue: Multiple File Display
  • Staff Profile Updates:
  • Charset: Add generic transcode php_user_filter
  • issue: Image CID Attributes
  • Filter Action Saving Fix:
  • issue: Session form-data Files
  • issue: Default Help Topic Issue Summary
  • Implement Referral Internal Notes
  • issue: Existing User Registration
  • Adjust Filter Saving (49edbb3)
  • oops: Selection Search Bug
  • Filter Action Send an Email Issue
  • Optimize Upgrade: Remove ThreadEvent 'state' Enum (ebca2f9)
  • Creating Tickets with Attachments (47920c4)
  • issue: Duplicate Personal Queues
  • issue: Newly Added Queues
  • Help Topic: Ignore invalid help topics (d93bb51)
  • footer: htmlchars company name (f6687f0f)
  • Thread Entry: Chucked body (aff9bcb)
  • Filters: Cleanup filter actions on delete (6372b9c)
  • orm: Add route to merge InstrumentedList (4a793a9)
  • Search: Add duedate to base fields (b8bdd27)
  • DateTimeFilter: Support empty value (95856cd)
  • Export: Make Export Fast Again
  • DatetimeField: Format (8623ed6)
  • Oops: Creating Tickets with Attachments
  • Column Annotation (2f7e3a0)
  • Add NumericField (af829e8)
  • Add Queue Columns Annotation as Fields. (aa0924a)
  • Retain Help Topics for Emails
  • export: Field Display (8adbd37)
  • Filter Action Validation Fixes
  • Advanced Search Column Conditions
  • Update Thread Events in Batches (bea99ae)
  • Update Fresh Install Process (fce25fb)
  • View All Tickets for User
  • Ticket Sources
  • Add period to DateTimeField
  • Form Attachment Issues
  • Attachment Names Issue
  • File Disposition (0c6e9ac)
  • Primary Queues Buckets
  • Saving Changes to Filters (5f5951d)
  • Event Migration Optimization
  • Add new API headers to whitelist
  • upgrade: Actually re-fetch the config from database
  • issue: Export Event State Error
  • issue: Delete User Error
  • Dashboard Statistics Issue
  • issue: ticket_link Fatal Error
  • Queue Counts
  • issue: Queue sort_id
  • FileUploadField Validation
  • Status Column: Fix display and sorting
  • queue: Top-Level Ticket Counts
  • Deleting the Default Queue
  • issue: Email Default Dept
  • issue: create_date Variable
  • issue: FAQ/Page Attachments
  • Forms: Field Permissions
  • Field: Help Topic Forms
  • Task Collaborators
  • Issue: Edit Export Column Heading
  • Clarify User Import Instructions
  • Issue: Duplicate Search Results
  • Issue: DynamicFormEntry render (26ebcae0)
  • Issue: Filters
  • issue: Task Response With Collaborators
  • issue: Scrollable Quickfilters
  • profile: Reply Redirect
  • Oops: Modify 0 in Short Answer Field Fix
  • Issue: Mass Assign
  • issue: SubQueues Hide PersonalQueues
  • issue: New Ticket Field Permissions
  • issue: Remove Referral Borked
  • Fix crashes compiling language packs on PHP 7

Leer m谩s:


10 Febrero 2019 - 30MBHighlights
Latest jQuery Upgrade

Bug Fixes
  • issue: Translation Flags Not Clickable
  • issue: Hide Task Loading Overlay
  • Issue: Tasks Within Tickets
  • issue: Dashboard Export Period
  • Improve the Staff login
  • oops: Remove DST From User Update
  • issue: Dupe Page Requests Fix
  • change old wiki urls to new doc urls
  • oops: Class GenericAttachment Not Found
  • issue: Duplicate Page Requests
  • forms: Render Instructions
  • accessibility: Screen Readable Actions
  • forms: Disabled By Help Topic Users
  • issue: CDATA Phone Contains
  • Tasks: Task visibility
  • issue: mPDF SetAutoFont RTL
  • issue: SelectionField nset
  • cron: Clean Expired Passwd Resets
  • sessions: Clear On Password Set/Reset
  • Make getFiles() return files
  • issue: mPDF Arabic Fonts
  • issue: Task Term Search
  • Relative Time Fixes:
  • perms: Alphabetize Role/Staff Permissions
  • issue: Ticket Filter Does Not Match Regex
  • Task Assigned Team Issue:
  • issue: FAQ & Canned Attachments Dropping
  • issue: Wrong Attachment Names (#4426
  • issue: Featured FAQs On Disable
  • issue: Deleted Field Thread Events
  • issue: Custom File Upload Dropping
  • issue: Priority Field Template Variable
  • issue: Client Side Thread Entries
  • issue: jQuery Sortable Redactor
  • issue: CLI Deploy Missing Bootstrap Fix
  • issue: Client Side Column Sorting
  • issue: ChoiceField Template Variable
  • issue: TextThreadEntryBody Sanitize
  • issue: Installer Footer Copyright

Leer m谩s:


(versi贸n de seguridad)
21 Julio 2018 - 30MB1.10.4

  • Fix Multiple XSS Vulnerabilities

  • Auto-Assignment Log
  • Language Pack Locale Mismatch
  • CLI Deploy Missing Bootstrap
  • User Import No Email
  • Ticket Lock On Disable


  • Prevent Click Jacking

  • Org. User Account Status
  • Flush Cache On Upgrade
  • Outlook _MailEndCompose
  • Files - deleteOrphans()
  • Fix imap_open Disable Authenticator
  • Check permissions before displaying Close Task
  • Information Page Performance
  • queryset: Fix circular reference error


  • Prevent Account Takeover
  • Prevent Agent Directory XSS
  • Httponly Cookies
  • Only allow image attachments to be opened in the browser window
  • CSRF in URL
  • AJAX Reflected XSS
  • File Upload Bypass

Leer m谩s:


27 Octubre 2017 - 20MBEnhancements
  • Users: Support search by phone number
  • i18n: Fix getPrimaryLanguage() on non-object (#3799)
  • Add TimezoneField (#3786)
  • Chunk long text body (#3757, 7b68c99)
  • Spyc: convert hex strings to INTs under PHP 7 (#3621)
  • forms: Proper Field Deletion
  • Move orphaned tasks on department deletion to the default department (42e2c55)
  • List: Save List Item Abbreviation (8513f13)

Performance and Security
  • XSS: Encode html entities of advanced search title (#3919)
  • XSS: Encode html entities of cached form data (#3960, bcd58e8)
  • ORM: Addresses an SQL injection vulnerability in ORM lookup function (#3959, 1eaa691)


(versi贸n principal)
4 Noviembre 2016 - 20MBEnhancements
  • Support Passive Email Threading (#3276)
  • Introduce the concept of Trusted Proxies and Local Networks (4396f91)
  • * Account for agents' name format setting when sorting agents (#3274, 5c548c7)
  • Ticket Filters: Support Lookup By Name (#3274, ef9b743)
  • Enable preloaded canned responses by default (#3274, 7267531)

  • Task: Missing Description on create (#3274, 865db9)
  • Save task due date on create (#3438)
  • Show overlay on forms submit (#3426, #3391)
  • upgrader: Fix crash on SequenceLoader (#3421)
  • upgrader: Fix undefined js function when upgrading due to stale JS file (#3424)
  • Use help topic as the subject line when issue summary is disabled (#3274, 74bdc02)
  • PEAR: Turn off peer name verification by default (SMTP) (#3274, 4f68aeb)
  • Cast orm objects to string when doing db_real_escape (#3274, e63ba58)
  • Save department on __create (#3274, c664c93)
  • Limit records to be indexed per cron run to 500 (#3274, 9174bab)


(versi贸n de seguridad)
2 Noviembre 2016 - 20MBEnhancements
  • Introduce the concept of Trusted Proxies and Local Networks (4396f91)

Performance and Security
  • Fix memory leak when applying 'Use Reply-To Email' ticket filter action (8ca6bc3)
  • XSS: Sanitize and validate HTTP_X_FORWARDED_FOR header (#3439, 4396f91)
  • XSS: Encode html chars on help desk title/name (#3439, 2fb47bd)


13 Junio 2016 - 20MBEnhancements
  • alerts: Do not include the manager with the members (#2974)

  • Only change SLA if target department has an SLA
  • Unify ticket source and preserve original (e.g Web) source on ticket edit
  • filedrop: Use jQuery to remove filenode
  • pjax: Do not assume href attribute is set
  • Default to system default, if staff does not have page limit set, thanks @antriver (#2951)
  • plugins: Assume plugins might not have configuration
  • oops: Make sure __toString returns a string
  • autoresponse: Do not send out new message auto-response to ticket owner as well as collaborators on new ticket (#2639)
  • auth: Consider the destination clicked prior to SSO authentication, thanks @jdelhome3578 (#2916)
  • config: Add error message and default for max_open_tickets setting (#2914)
  • auth: This issue only impacts SSO auth plugins, @thanks kevinoconnor7 (#2641)
  • i18n: Support language pack compilation with new support for parallel releases with v1.10.x


(versi贸n de seguridad)
20 Agosto 2015 - 20MBImprovements
  • Fix missing search box adding user to organization (#2431)
  • Fix incorrect update time on FAQ view in staff portal (194f890)
  • Fix incorrect parsing of some multi-part MIME messages (fe62226)
  • Fix auto-claim for new ticket by staff if a filter added a canned response (eca531f)
  • Fix malformed results on remote user search when adding users (#2335)
  • Fix search by ticket number on client portal (#2294)
  • Fix association of user email without a domain to an organization without an email domain setting (#2293)

Performance and Security
  • Revert poor performing ticket stats query (#2318)


(versi贸n de seguridad)
22 Julio 2015 - 20MBEnhancements
  • Log to syslog on php mail() error (#2128)
  • Full path of help topics shown in filter management (3d98dff)
  • Auto rebuild the search index if %_search table is dropped (#2250)
  • New version available message in system information (c1b5a33)

  • Fix appearance of <div> in user names (regression in v1.9.9) (be2f138)
  • Out-of-office notification does not clear closing agent (#2181)
  • Fix check for departments limiting assignees to members only (#2143)
  • Fix signal data pass by reference (#2195)
  • Fix template variables not rendering in href attributes (#2223)
  • Fix missing custom data for new users (#2203)
  • Fix incorrect cli option expansion (#2199)
  • Properly encode To header for php mail() sends (857dd22)
  • Fix incorrect message body when fetching TNEF emails (0ec7cf6)
  • Fix layout of some tables in PDF export (cef3dd3)

Performance and Security
  • Fix XSS issue on choices field type (#2271)


25 Junio 2015 - 20MBEnhancements
  • Properly balance stripped and invalid HTML (#2145)
  • Add MANIFEST file to deployment process and retire duplicate code for packaging (#2052)

  • Fix inability to configure LDAP and S3 plugins (regression) (59337b3)
  • Fix incorrect whitespace in search indexed HTML content (#2111)
  • Add support for invalid multipart/relative content type (aaf1b74)
  • Force line breaks for very long HTML lines (56cc709)

Performance and Security
  • Fix slow query for ticket counts for large datasets (c4ace2d)
  • Fix slow thread load query (thanks @torohill) (7b7e855)

18 Mayo 2015 - 20MB
  • Add option to disable email address verification
  • Fix crash upgrading from osTicket v1.6


15 Mayo 2015 - 20MBEnhancements
  • Update user information for existing users when importing CSV (#1993)
  • Agent names are consistently formatted and sorted throughout the system (#1972)
  • Memcache session backend support. (See include/ost-sampleconfig.php) (#2031)
  • Email domain validation includes DNS record verification (#2042)
  • Make ticket queue selection sticky (aa2dc85)

  • Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7
  • Fix unnecessary drop of ticket CDATA table because of update to deleted field (#1932)
  • Fix inability to create or update organization custom data (#1942)
  • Fix inability to update some fields of user custom data (#1942)
  • Fix filtering user custom data for email tickets (#1943)
  • Fix missing email headers resulting in incorrectly threaded emails when delivered (#1947)
  • Cleanup file data when removing custom file uploads (#1942)
  • Fix crash when exporting PDF and PHAR extension is not enabled
  • Fix crash processing some TNEF documents (89f3ed7, #1956)
  • Fix handling of GBK charset when gb2312 is advertised (#2000)
  • Fix link to client ticket listing when logged in, thanks @neewy (#1952)
  • Disambiguate staff and collaborators when processing a some emails (#1983)
  • Fix several i18n phrase and layout issues (#1958, #1962, #2039)
  • Improve detection of some bounce notices with alternative content (#1994)
  • Fix image URL rewrite when pasting existing images, from a KB article for instance (#1960)
  • Preserve internal note formatting on new ticket by staff if HTML is disabled (#2001)
  • Touch organization updated timestamp on custom data update (#2007)
  • Fix deployment on Windows庐 platforms, thanks @yadimon (#2033)
  • Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995)
  • Fix corruption of some html content (9ae01bf)


(versi贸n de seguridad)
3 Abril 2015 - 20MBEnhancements
  • Remote IP is logged for staff replies (#1846)
  • Add option to require client login to view knowledge base (#1851)
  • Internal activity alert, replacing the internal note alert, includes alerts of responses made by other agents (#1865)
  • Email system now uses LF instead of CRLF as the default (#1909)
  • Mass actions for user directory (#1924)
  • Unassign tickets on transfer if current assignee is not a member of the new department and the department has "Restrict assignment to members" enabled (#1923)

  • Clear overdue flag when a ticket is closed, thanks @A-Lawrence (#1739)
  • Clear attached file listing on client post (regression) (#1845)
  • Delete ticket custom data on delete (#1840)
  • Trim whitespace from filter match data on update (#1844)
  • Fix dropping of custom data on API post (#1839)
  • Fix advanced search on create date (#1848)
  • Fix initial load and pagination of dashboard page (#1856)
  • Fix incorrect internal/public category setting in drop down for new FAQ (#1867)
  • Add UTF-8 BOM to CSV export for correct Unicode detection (#1869)
  • Fix not considering the setting for alert assigned on new message (#1850)
  • Skip new activity notice if collaborator(s) included in email To or Cc header (#1871)
  • Fix inability to uncheck a custom data checkbox (#1866)
  • Fix advanced search for unassigned tickets (#1857)
  • Fix navigation warning if not using the lock feature (#1898)
  • Fix detection of message of some bounce notices (#1914)
  • Fix SQL alert with multiple Message-ID headers (#1920)
  • Add a warning if attempting to configure archiving for POP accounts (#1921)
  • Fix missing UTF-8 output encoding header for staff control panel (#1918)
  • Fix z-index issue between popup previews and modal dialogs (#1919)
  • Record imported file backend when importing files (f1e31ba)

Performance and Security
  • Fix XSS vulnerability in sequence management (88bedbd)
  • Defer loading of thread email header information when loading ticket thread (#1900)


(versi贸n de seguridad)
16 Marzo 2015 - 20MBEnhancements
  • New Message-Id system allowing for better threading in mail clients (#1549, #1730)
  • Fix forced session expiration after 24 hours (#1677)
  • Staff panel logo is customizable (#1718)
  • Priority fields have a selectable default (instead of system default) (#1732)
  • Import/Export support for file contents via cli (#1661)

  • Fix broken links in documentation, thanks @Chefkeks (#1675)
  • Fix handling of some Redmond-specific character set encoding names (#1698)
  • Include the user's name in the "To" field of outbound email (#1549)
  • Delete collaborators when deleting tickets (#1709)
  • Fix regression preventing auto-responses for staff new tickets (#1712)
  • Fix empty export if ticket details form has multiple priority fields (#1732)
  • Fix filtering by list item properties in ticket filters (#1741)
  • Fix missing icon for "add new filter", thanks @Chefkeks (#1735)
  • Support Firefox v6 - v12 on the file drop widget (#1776)
  • Show update errors on access templates (#1778)
  • Allow empty staff login banner on update (#1778)
  • Fix corruption of text thread bodies for third-party collaborator email posts (#1794)
  • Add some hidden template variables to pop out content (#1781)
  • Fix missing validation for user name and email address (#1816, eb8858e)
  • Turn off search indexing when complete, disable incorrectly implemented work breaking, squelch error 1062 email from search backend (afa9692)
  • Fix possible out of memory crash in custom forms (#1707, 0440111)

Performance and Security
  • Fix generation of random data on Windows庐 platforms (#1672)
  • Fix possible DoS and brute force on login pages (#1727)
  • Fix possible redirect away from HTTPS on client login page, thanks @ldrumm (#1782)

(versi贸n de seguridad)
13 Enero 2015 - 2MBImprovements
  • Fix file.php to serve files added to system before osTicket v1.9.1 (e02ab9a)
  • Fix file.php to serve files if client panel or system is offline (6bb7843)
  • Fix popover download of inline images (8d3a130)
  • Avoid de-duplicating zero-length files (98caa70)
  • Send new message alert to team members if not assigned to an agent (b7e75b1)
  • Fix import of users to organization not setting the organization (1220238)
  • Fix redactor toolbar showing over the date picker (#1450, thanks @Chefkeks)

Performance and Security
  • Fix XSS vulnerability in client language selection (b38b3ca)


(versi贸n de seguridad)
9 Enero 2015 - 2MBEnhancements
  • Add support for organization vars in templates (%{ticket.user.organization...}) (#1561)
  • Canned responses feature can now be disabled (#1562)
  • Drop link redirection through l.php (#1640)
  • Use unified file download script (#1641). Links can now be shared with external users and accessed without authenticating.
  • Ticket filters support matching and banning based on the Reply-To user information (#1645)

  • Remove custom data when users are deleted (#1492)
  • Fix matching of ticket number in subject (regression in v1.9.4) (#1486)
  • Several minor translatable strings (#1441, #1489, #1560), thanks @Chefkeks
  • Fix invalid UTF-8 chars PDF error for empty thread title (regression in v1.9.4) (#1512)
  • Consider auto response checkbox and department setting for new ticket by staff (#1509)
  • Fix PHP crash if finfo extension is missing (#1437)
  • Fix export of choice field items (#1436)
  • Properly handle alert and auto response flags from API (#1435), thanks @stevepacker
  • Fix current value of choice fields if set to boolean false (#1466)
  • Do not reopen tickets for automated responses (#1529)
  • Properly handle uppercase file extensions in file field configuration (#1549)
  • Fix release of ticket lock when navigating away from ticket view (#1552)
  • Display FAQ article consistently on client portal (#1553)
  • Avoid wrapping password reset URLs on text emails (#1558)
  • Fix field requirement for clients when only required for agents (#1559)
  • Fix language selection for new email template group (#1563)
  • Fix incorrect status of new ticket if opened as closed and assigning to an agent (#1565)
  • Forbid disabling the only active administrator (#1569)
  • Searching for tickets searches to midnight of the end date (#1572), thanks @grintor
  • Fix rejection of tickets by filter, even if a previous matching filter would stop on match (#1644)
  • Fix matching of User / Email Address in ticket filters (#1644)
  • Properly HTML escape thread bodies when quoting (#1637)
  • Use department email for agent alerts (#1555)
  • Skip team assignment alert on new ticket if assigned to an agent (fddb3c7)
  • Use custom form name as the page title when editing (#1646)

Performance and Security
  • Fix possible XSS vulnerability in sortable table view pages (#1639)


(versi贸n principal) (versi贸n de seguridad)
27 Octubre 2014 - 2MBThis release introduces a variety of new awesome features and enhancements.

Major New Features
  • New ticket states (resolved, archived, and deleted) (#1094, #1159)
  • Custom ticket statuses (#1159)
  • Custom ticket number formats (#1128)
  • Full text search capabilities (beta)
  • Multiselect for choice fields and custom list selections
  • Phase II Multi-Lingual Support (User Interface) (see and (#1096)
  • Active interface translations of 46 languages currently
  • Popup help tip documentation in all languages
  • Flags displayed on client portal for manual switch of UI language by endusers
  • Automatic detection of enduser and agent language preference as advertised by the browser
  • Improved PDF ticket printing support, including greater support for eastern characters such as Thai, Korean, Chinese, and Japanese
  • Proper support for searching, including breaking words for languages which do not use word breaks, such as Japanese
  • Proper user interface layout for right-to-left languages such as Hebrew, Arabic, and Farsi
  • Right-to-Left support for the HTML text editor, regardless of the viewing user鈥檚 current language setting
  • Proper handling of bidirectional text in PDF output and in the ticket view

  • Plugins can have custom configurations (#1156)
  • Upgrade to mPDF to v5.7.3 (#1356)
  • Add support for PDF fonts in language packs (#1356)
  • Advanced search improved to support multiple selections, custom status and flags

  • Fix display of text thread entries with HTML characters (

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