This guide explains how the payment deadline before order cancellation works (within the Infomaniak ticketing system).

Prerequisites

• This feature is only offered for orders that use the ‘Invoice payment’ payment method.
• By default, the deadline is 30 days after the order. A reminder will be automatically sent 10 days and 20 days after the order date. On the 30th day, the order will be cancelled, and an email will be sent to the customer to inform them of the cancellation of their order.

Configure the order cancellation deadline

When tickets for one of your events are purchased using the ‘Invoice payment’ payment method, you can configure a deadline rule before the order is automatically cancelled.

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Payment methods in the left-hand menu.
5. Click on the ⏵ icon to expand the settings for the “Invoice” item:
   
6. Define the availability period for this payment method, the number of days before a payment request is resent to the customer, and the number of reminders:
   

Each reminder extends the payment deadline by the same number of days as the initial deadline. The order is automatically canceled at the end of the reminder period, which is calculated as follows:

• Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder).
• In the example above, this gives: 5 + (2x5) = 15, meaning the cancellation occurs 15 days after the first reminder.