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A question? A problem?

You will find in the Help below the main questions that have been submitted to us and to which we have been confronted. If, however, you do not find the answer you want, the Infomaniak support team is available 7 days a week to help you find the best solution.

    • Your backups are stored in a different place from your devices. You will not lose important data in case of damage or theft.
    • Your backups are stored in Tier 3+ secure datacenters whose essential services benefit from n+1 redundancy.
    • Your backups are accessible everywhere in the world.
    • There is no risk of forgetting, losing or breaking your external hard drive.
    • Swiss Backup respects your privacy and the confidentiality of your data, enabling you to encrypt your data very easily without slowing down your computer.
    • Once Swiss Backup is configured, you no longer need to connect your disk drive and remember to perform backups. Everything is done automatically from the moment you connect to the internet.
    • Swiss Backup enables the recovery of your data or an entire system in just a few clicks. Even in the case of a full recovery of a workstation, it is not necessary to carry out complicated procedures to create a recovery disk or USB drive. Everything is done almost automatically.
    • Your data is stored simultaneously in three different physical locations. Even if two locations become unavailable at the same time, your entire backup will not be endangered.


  • In addition to providing referential Acronis software free of charge, Swiss Backup is compatible with all software or devices compatible with OpenStack Swift Keystone 3. Swiss Backup can thus be used with Cyberduck software (authentication with Keystone 3) and Synology.


  • Swiss Backup enables you to easily back up and recover your data and devices (computers, mobile devices, servers, etc.). Just choose the frequency of your backups and relax. The Acronis software will take care of everything if you need to recover your files or system in case of a failure or a change of computer. No particular knowledge is required to use this product and protect the security of your backups or your infrastructure. A Synology NAS enables you not only to back up your data but also to sync your files between different devices, carry out video surveillance, download torrent files, edit documents on line or create a multimedia server with all your photos, music and videos. However, basic technical knowledge is required to configure a NAS and guarantee its security.


  • Swiss Backup enables you to secure the content of your backups with the AES-256 encryption standard. In addition to being a neutral and independent company, Infomaniak controls its entire infrastructure. Finally, Swiss law governing the protection of data ensures total confidentiality for both business and private individuals. No administrative body can have access to your personal data without the explicit authority of a magistrate.


  • By using the referential Acronis software that is available free of charge with Swiss Backup, the recovery of data or an entire system is child's play. Even in the case of the full recovery of a workstation, it is not necessary to carry out complicated procedures to create a recovery disk or USB drive. Everything is done almost automatically.