Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to replace the main domain name associated with a website hosted on Infomaniak, in case you want to change the name of your business or modify the spelling, for example.
Indeed, it is not possible to simply modify the spelling of the domain name; you need to own the new domain name and install it in place of the current one by proceeding with an inversion (read below).
Also note that you can rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has absolutely no impact on the site's URLs. You need to act on the domain name and, if necessary, adapt the site's content.
Prerequisites
- Own the desired new domain name (if necessary, you need to purchase it).
- If the desired modification is more of a "subdomain" to "main domain" type (example: dev.domain.xyz → domain.xyz), then read this guide (click here).
Add the new domain as an alias
When the new domain name is ready to be used in place of the old one:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Add the new domain as an alias to your site.
This alias will replace the current main domain name after the inversion you are going to perform.
Invert alias and main domain
Once the alias domain has been added to your site:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example).
- Choose Hosting (Web & Domain universe).
- Click directly on the name of the relevant object in the displayed table.
- Click on the site in question (in the Sites section).
- Click on the action menu â‹® to the right of the alias that will become the main domain (in the Domains section).
- Choose Set as main domain.
- If necessary, delete the old domain name and its variants that have become alias domains.
If you are using an SSL certificate, you will need to update it to include the added aliases.
If you are using the Dedicated IP option, you need to uninstall and reinstall it after the inversion you are going to perform.
Adapt the site's content
If your site corresponded to a specific domain name, errors may occur if you do not adapt its content to the new name. Read the guides for:
This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to set up an effective backup policy if the backups made available automatically and free of charge do not or no longer correspond to your needs. needs in terms of availability or security.
Web hosting (Starter, Shared, Cloud Server)
Guides to restore automatic backups:
- of an entire accommodation
- specific files on hosting
- specific databases
- of a Web Application (Wordpress & Apps)
- Cloud Server SSH crons
Also read these guides for backing up and restoring :
- hosting with Swiss Backup and Acronis (simple)
- hosting with Swiss Backup and Restic (advanced)
- WordPress with Swiss Backup
- WordPress with a plugin
Read also https://faq.infomaniak.com/ snapshot
Hosting v1 (old 60 GB offer)
- view and/or download the automatic backup ( versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web)
- restore this data
Email
- restore messages from automatic backups Infomaniak
- restore contacts or events _
- save the current contents of an email account:
- by duplicating all current content to a rescue box
- by copying emails as they arrive to a backup box
- by downloading current content locally
This guide explains how to optimize the website you manage on a Web Hosting to make it faster and allow all visitors to navigate it from the Internet effortlessly, regardless of their connection speed.
⚠️ For additional help, contact a partner or submit a tender — also read the role of the host
The Role of the Host
The loading speed of a website depends on various factors (server performance, hosting provider's network infrastructure, visitor's internet connection, website optimization, etc.).
As a hosting provider, Infomaniak strives to offer the best in hosting and constantly evolves its products and infrastructure:
- All hosting runs on the latest generation SSDs.
- The infrastructure has over 70 Gbit/s of interconnection and redundancy with top Internet service providers (Swisscom, Cogent, Level3, etc.).
- To handle traffic spikes effectively, servers use Intel Xeon 64-bit processors, regularly replaced, and shared servers utilize only about 40% of their CPU power on average.
Additionally, when you submit a support request regarding slowness, Infomaniak analyzes whether:
- Your hosting server has been functioning normally without issues in the last 48 hours.
- The network infrastructure has not experienced disruptions in the last 48 hours.
The Role of the Site Owner and Webmaster
Infomaniak does not intervene in server content or website development. Creating or maintaining a site is a different profession, although it is related to its activities since tools and services are provided that a webmaster uses to create websites.
Identifying the Cause of Slowness
Here's what you should do if you notice slowness with your site:
- Follow Google's recommendations PageSpeed Insights to optimize your website. These recommendations relate to the website's design rather than server configuration; read this (click here) if the test result prompts you to enable resource compression on your site
- If experiencing slowness from abroad, consider enabling DNS Fast Anycast
- Install and configure a caching system on your site to avoid redundant database accesses and speed up your site's display
- Consider a CDN
- Test the server's response speed (TTFB)
- Scan your hosting for viruses
- Regularly purge databases and remove unnecessary entries
- Use the latest version of PHP compatible with your site/CMS/Web application
- Avoid using images, counters, CGI, or media hosted on external providers, as if they become unreachable, your site may appear slow
- Disable unnecessary extensions consuming a lot of resources in your CMS
- Regularly update CMS/Web applications
- Implement a crawl delay for indexing bots, as some have a very "aggressive" operation; you can limit their impact by setting up a Crawl-delay
- Check any error logs that consolidate all errors generated by your site; correcting these errors will improve your site's performance
- Check any slow logs: they group queries that take more than 5 seconds to execute; it's important to correct the queries listed in this file (SQL optimization examples)
- Add a server cache system (Cloud server only)
- Increase the max_children value (Cloud server only)
If the Problem Persists...
As a site owner, if you are a webmaster or have hired a webmaster who also cannot identify the source of slowness, contact Infomaniak support in writing only after obtaining the following information:
- Hosted site name
- Dates and times of slowness experienced
- Name of the possibly affected database / FTP account
- Your public IP address at the time of tests (visible, for example, on https://www.infomaniak.com/ip)
- Type of observed slowness (site display, FTP transfers...)
- Issues (e.g., slowness) accessing the Infomaniak site intermittently?
- Result of a traceroute to 84.16.66.66 and copy/paste the complete results (screenshot if necessary)
- Result of a speed test by choosing Infomaniak as the destination (http://www.speedtest.net/ — click on Change Server to select Infomaniak)
If Your Needs Expand...
If shared hosting is no longer suitable for your site, consider migrating to a Cloud Server. Your site can be easily moved to this type of server, where it will be alone, and you can install a caching engine, for example.
This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located. This is an internal transfer.
Furthermore, if your user has access to multiple organizations, it's very easy to send the product of your choice to one of them.
Generate a Transfer Link
To transfer a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to be transferred (the user must have administrative rights).
- Open this page in the Manager (or click on Product Transfer in the left sidebar).
- Click on the Transfer products button
- Check the product(s) to move.
- Read and accept the terms and conditions.
- Click the Transfer button.
The transfer has started. You can now choose to:
- Copy the transfer link.
- Send it to the email address of your choice.
- Complete the transfer by selecting one of the organizations your user is associated with, and the selected product will be transferred there.
Alternative Method
In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (as shown in the image below). However, this menu is not available everywhere (e.g., in the case of Newsletters), so it's better to use the first method above, which also allows batch transfer.
For Jelastic Cloud, read this guide (click here).
Receiving the Product
Once a transfer has started:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that should receive the product(s) (the user must have administrative rights).
- Execute the link obtained in the first step above.
- If necessary, choose the destination organization from the dropdown menu.
- Read and accept the Terms and Conditions.
- Click the Receive Products button (if the button is not clickable, make sure you have selected the organization).
If needed, you can create a new organization to receive products.
You can always find an ongoing transfer from the left sidebar of the Infomaniak Manager:
This guide allows you to quickly use the essential functions of your new Cloud Server.
You have ordered a Cloud Server and you want to…
- create a WordPress website
- install a Web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
- manage your FTP accounts/users
- manage and publish files on your hosting via FTP Manager
- manage your MySQL databases
- add a website or subdomain to your hosting (multisite)
- preview your site even if your domain name is not yet pointing to Infomaniak's servers
If your domain name is not managed by Infomaniak or if your hosting is not managed in the same customer account as your domain name, follow this guide (click here) to configure DNS or records to link the domain name to your hosting.
This guide explains how to modify the automatic backup configuration of applications such as WordPress & Apps by Infomaniak (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in paid Web Hosting offers.
⚠️ This does not concern WordPress, which can be backed up and restored using the automatic backup of hosting (or through the Duplicator extension, for example, allowing you to manually create a complete backup including an easy reinstallation file)
Configure Backups
To manage App backups:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
- Choose Hosting (universe Web & Domain)
- Click on the relevant object's name in the displayed table
- Click on My Sites in the left sidebar menu
- Click on WordPress & Apps in the left sidebar menu
- Click on the Configure button of the respective Web application
- Choose the desired backup mode (if enabled, backups are performed daily; seven recent backups are retained along with those from 15 and 30 days ago)
- Save the changes
To view existing backups, click on the Backups tab:
Learn More
This guide contains essential resources to get started with your Cloud VPS / Lite VPS offered by Infomaniak.
In case of any issues, please consult the knowledge base. Only contact Infomaniak support for questions related to the hardware part of Cloud VPS / Lite VPS.
Preamble
- UEFI and Secure Boot are not supported in the Cloud VPS / Lite VPS offer
- It is not possible to migrate a vmdk file to make it work on OpenStack because KVM is used for virtualization
- For port opening, refer to this guide (click here)
Cloud VPS / Lite VPS Linux
- How to connect to your server via SSH key?
- Which Linux distributions are supported?
- Format and mount the data volume of the Cloud Server (important)
Cloud VPS / Lite VPS Windows
This guide explains how to manage files on a Web Hosting using FTP software like Filezilla or Cyberduck.
Settings to provide for FTP software
Regardless of your FTP client, the settings to configure FTP access are always the same:
- the FTP server name / FTP host:
xyzb.ftp.infomaniak.com
for example - the FTP username to be created in your Manager (read below):
xxxx_user
for example - the FTP user's password (
set by the FTP account creator
)
You will find all these settings in the Manager:
- log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- click on the icon in the upper right corner of the interface (or navigate using the left sidebar menu, for example)
- select Hosting (universe Web & Domain)
- click on the name of the relevant object in the displayed table
- click on FTP / SSH in the left sidebar menu
If you need assistance with creating and editing an FTP account, refer to this guide (click here).
⚠️ For additional assistance, contact a partner or submit a request for proposal — also read about the role of the host.
This guide concerns the support of secure hash functions (notably SHA-256) by Infomaniak servers, as well as the emphasis on SSL/TLS certificate security using CSRs generated with SHA-256.
SHA-256 Hash Algorithm
The cryptographic hash function SHA-1 is compatible, and Infomaniak servers also support the SHA-256 function, which is useful especially for Paypal and SaferPay (SIX).
The Certificate Signing Requests (CSRs) are in SHA-256 and not in SHA-1.
This guide explains how to manage the content of a web hosting by accessing the server through the FTP protocol or via the command line (CLI) securely using SSH.
What is the difference between an FTP account and SSH?
When creating an FTP account, you have the choice between two types of accounts:
- An FTP + SSH account gives the user access to all the content of a hosting and allows them to manage it through FTP and SSH
- An FTP account restricts the user's access to a folder and its subfolders; if you manage multiple sites on the same hosting, this allows the distribution of site management among multiple webmasters, for example.
From the Manager, it is also possible to quickly connect without specifying a particular account.
Manage FTP accounts and access
To access Web Hostings to manage the FTP part:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose Hosting (universe Web & Domain)
- Click directly on the name of the object in the displayed table
- Click on FTP / SSH in the left sidebar menu
From this point, you can:
- Click on the Add button to create a new FTP/SSH account
- Click on the account name in the displayed table to change its password (help)
- Delete an account from the action menu â‹® on the right of the object in the displayed table
Configure an FTP software
Using an FTP software like Filezilla or CyberDuck, manage files truly via FTP without limits (background work possibilities, resumption of transfers after interruption, bandwidth limitation, etc.)
Follow this guide (click here) if you need help configuring an FTP software.