Knowledge base
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This guide explains how to add, modify, remove users from an organization within the Infomaniak Manager.
Manage organization users
As a reminder, since you opened your account with Infomaniak, you are part of an organization , yours.
You automatically become the legal representative (all rights + legal responsibility) and can in this case (only) modify the composition of your organization at any time.
Add a new user
As an organization user with sufficient rights, you can add a new user.
This can be a person completely external to Infomaniak or who already has his own Infomaniak user account that he can reuse if he wishes by extending it to your organization.
You can also define its permissions (right to access products, for example) when adding:
Remove a user
As an organization user with sufficient rights, you can remove one or more users:
If you wish to leave an organization to which you belong, by doing so yourself:
Modify a user's permissions/rights
As a user of the organization with sufficient rights, you can modify your own permissions or those of others:
Replace a legal representative
Procedure for replacing a legal representative within an Infomaniak organisation:
Manage users in workgroup
You can organize organization users into work teams: read this guide (click here)
This guide explains how to enable or disable the automatic renewal of your products. This feature automates the renewal of your products that are approaching their normal expiration via the payment method of your choice.
During new orders or the renewal of a product, this feature is automatically activated if you use a supported payment method (CB, Visa, and MasterCard). It is possible to disable this feature at any time.
Enable Automatic Renewal
To enable the automatic renewal of the product of your choice:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on To be paid
- Click on the date filter (next 2 months) to Show All
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to enable automatic renewal
- A window may then open to choose the desired payment method
- The first payment attempt takes place 14 days before the product's expiration date
Disable Automatic Renewal
One product at a time
To disable automatic renewal for a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to disable automatic renewal
All products at once
To disable automatic renewal for all products:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Select the relevant products by possibly clicking on the column header to select all
- Click on the Manage Renewals button
- Click on Disable Automatic Renewal
This guide explains how to manually pay your Infomaniak invoices and which payment methods are accepted. Do you wish to automatically renew certain products?
How to Pay or Renew a Product?
To renew a product before or at its expiration:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on To Pay.
- Click on the date filter (next 2 months) to Show All
- Select the invoices to pay.
- Click on the Pay my selection button
- Choose a payment method and complete the procedure (choose IBAN to receive a Pro Forma invoice before payment).
How to Pay a Pending Order?
To settle your order:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on Orders.
- Click on the order to pay.
- Click on Pay the order.
- Choose a payment method and complete the procedure.
Accepted Payment Methods
To pay for a new order, renewal, or change of offer, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
- PayPal
- Prepaid account (you can use the available balance and pay the rest of an invoice with another payment method)
To top up a prepaid account, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
The limits for depositing into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.
Generate or Print a PDF Invoice
Read this guide about invoices.
This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products, particularly their content:
- Only Infomaniak collaborators handling your support request will have access to it.
- You can revoke this access at any time or wait for 7 days for it to automatically close.
Authorize Support to Access Your Content
You can grant access to certain products for a maximum of 7 days from your user account:
- Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or avatar at the top right
- Select Manage My Profile
- Click on Manage in the Support box
- Authorize access by clicking on the toggle button (allowing one does not allow the other - these are specific authorizations) to:
- Content of email addresses linked to the Infomaniak Mail interface
- Content of folders among the existing kDrive(s) in the organizations to which the current user belongs
- Content of discussions among the existing kChat product(s) in the organizations to which the current user belongs
Screenshots
on Windows
Microsoft provides preinstalled software dedicated to screenshots. But to do it manually:
- Show what you want/need to capture on the screen
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRNTSC, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page
- "Save" your file
- Repeat the operation from point 1 to point 5 as many times as the desired number of captures
on macOS
- Press the "cmd" + "shift" (the up arrow) + "3" keys simultaneously
- With each press of these keys, an image file is created on your computer's desktop
on iOS (iPhone, iPad...)
- Press the "Power" + "Home" buttons simultaneously (the only two physical buttons)
- Retrieve the screenshots in the "Photos" app on your device
on Android (e.g., Samsung, LG, or Huawei)
- Press the Volume Down key (on the edge) and the Lock key simultaneously
- The captured image is automatically saved in a Screenshots folder in the gallery
Popup Windows
To copy-paste a text message from an error popup in Windows, simply press the "CTRL" + "C" keys on your keyboard to copy the message to the clipboard. You can then paste it ("CTRL" + "V") into the body of the message you send us.
Browser Javascript Console
on Windows
Chrome, Firefox, and Safari: Enter the key combination ctrl + shift + i
Internet Explorer and Edge: Press the F12 key
on macOS
Chrome: Enter the key combination ⌘ + ⌥ + J
Safari: Enter the key combination ⌘ + ⌥ + C
- Then, click on the icon with a barred circle or similar to reset the log
- Show the page of your site experiencing the issue
- The console tab displays JavaScript errors and unfound online resources
This guide explains how the Infomaniak administration console named Manager works https://manager.infomaniak.com.
This interface allows you to manage various Infomaniak products, such as domain names, hosting, as well as administrative tasks, billing, etc.
Ordering a Product = Creating an Account
If you don't yet have any products with Infomaniak, during the ordering process, you'll be prompted to create an account (with a login ID), and an organization is automatically created at this time.
For an individual, the organization name will generally consist of their first and last name, while for a company, it's generally the company name or business name.
Once the organization is created by this first user, it's possible to:
- Add other users
- Create other organizations
1. Other users can have:
- all rights and therefore be an administrator of the client account
- limited rights (access to specific products)
- with or without billing rights
2. Other organizations can:
- contain other products unrelated to other organizations
- have their own users who won't have access to other organizations
The organization concept is particularly interesting for people who need to manage multiple products for different clients. For example, one could imagine a webmaster being required to administer products for 3 different companies, each having its own organization containing their respective products. By adding the webmaster or partner as an administrator of their organization, they can easily switch from one account (organization) to another to manage the various products of the 3 companies without having to log in and out each time. Indeed, they will use a single login ID.
Navigating and Accessing Products
There are 3 ways to access your products once you're logged into the Manager.
Here are the 3 navigation methods to access, for example, the list of your hosting (where your sites are located):
- either click on the icon in the top right of the interface and choose Hosting (under Products):
- or navigate through the left sidebar menu to Web and Domain then to Hosting:
- or click in the center of the home page on Hosting (under Web and domain):
Learn More
This guide explains how to pay for all products at once, even in advance and even for multiple years (if available for the type of product to be paid for).
Grouping Products on a Single Invoice
In order to group and pay for all future product renewals at once:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- Click on Next and complete the process.
Renewing Products for Multiple Months/Years
Some products (such as domain names with the .ch extension, for example) can also be paid/renewed for multiple months or years, in advance:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- In the Amount column on the right, choose the desired period (when available - depending on the type of product):
- Click on Next and complete the process.
Generate or Print a PDF Invoice
Read this guide about invoices.
This guide explains how to enable or disable the Renewal Warranty option for Infomaniak products. This feature ensures that you avoid any service interruptions in case the product is not renewed on time.
Renewal Warranty is an additional security measure to ensure the continuity of your products in case you couldn't renew them in time or if an automatic renewal did not work. Infomaniak will renew the products for you and generate an invoice, which you can find in your account.
Availability of Renewal Warranty
This option is available when ordering (except for the Synology NAS product) or after purchase for the following products:
- Domain Name
- Web Hosting
- Mail Service (follow this guide (click here))
- Cloud Server
- Swiss Backup
- kDrive
- Synology NAS
- SSL Certificates
Enable or Disable Renewal Warranty Option
In general:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Go to the product on which to enable the Renewal Warranty option
- Enable or disable the Renewal Warranty option (in the Options section)
- Or at the top of the page with certain products like kDrive:
and Web Hosting:
This guide presents the possibilities offered by the Infomaniak API.
⚠️ The Infomaniak API is intended for developers and advanced users. No support is provided for creating requests or getting started with this service. For additional help, contact a partner or submit a tender — also read the host's role.
The Infomaniak API
The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and with the language of your choice. The Infomaniak API is a REST API. The protocol used is HTTP, and requests and responses are encoded in JSON format. Authentication is performed using the OAuth 2 protocol.
Accessing and using the Infomaniak API is completely free.
With the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use our product interfaces. Some examples of use include:
- Storing data
- Sending mail campaigns
- Streaming video or audio
- Ordering or managing products
- And much more!
For example, for an Email Service: managing mailboxes, managing aliases, managing auto-responders, managing folders, etc.
Using the Infomaniak API Protocol
Create Your First Requests with the Infomaniak API
We provide you with documentation in English only on the possibilities offered by the API.
Request Format
The Infomaniak API is a REST API. The protocol used is HTTP, and requests and responses are encoded in JSON. Authentication is performed using the OAuth 2 protocol.
To launch a request, it is necessary to use the following syntax: /{version}/{command_path}
. It is possible to omit the version, but in this case, the latest version will be applied.
To view all available requests with the Infomaniak API, see this page (click here).
API Usage Limit
There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased.
API Response Codes
When using the Infomaniak API, you may encounter different response codes. These codes precisely indicate the status of your request.
You can find the complete list on this page (click here).
Limits & Restrictions
There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased.
API usage is restricted to products listed in the official documentation. We regularly add products and services to it.
If the product or service you are interested in is in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.
Learn More
- Generate and manage API tokens
- Infomaniak API: Usage Protocol
- Infomaniak API: Documentation
- Newsletter API
Complete list of tutorials (click here)
This guide explains why you may receive an automatic security email regarding your Infomaniak user account.
Attention: Fake messages are circulating, imitating our security email. If the message indicates a login from an unusual location and you're unsure of its authenticity, log in to your Manager and check recent activity for your account and logins instead of clicking on any potentially malicious link in the fake message.
Automatic Prevention Messages
An automatic security email is sent when a new login to your account occurs from a new location.
This can happen if you use your browser's private browsing mode or access your account from a new computer, for example.
An automatic security email is sent when someone enters the wrong password after entering the login email address for the Manager:
Recent Activities on Your Manager
You can find and configure recent activities on the platform in the user account settings.
If you notice actions on your Infomaniak account that you don't believe you've done, and/or if there is a suspicion of intrusion:
- Read this guide (click here)
- Enable two-factor authentication on your account to enhance its security and ensure that only you receive the unique code for login.
- Change the Manager password.
- Change the passwords of email addresses linked to Mail Infomaniak.
This guide explains how to change certain language settings in the Manager, the management interface and dashboard for your Infomaniak products, and Infomaniak Mail (+ Calendar, Contacts, etc.).
Change the language of your account
To do this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on the icon (in the Language section)
- Change the language and then click Save
Change the regional settings of your account
To do this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on the icon (in the Country or Timezone section)
- Make changes and then click Save