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Taking a screenshot (upon request from the support team for example)
- Get up on screen what you want/need to send
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, Print Screen, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to insert your screenshot into the page
- or from the "Start" menu, go to "All Programs", "Accessories" and open "Paint" or any other image editing software, and then "Paste" in your picture
- "Save" your file
- Repeat steps 1 to 5 as many times as needed to take the necessary screenshots
- Send the picture(s) with a description of the problem using our form (click here) or as a reply to an e-mail from us if you already have an open support request.
Please note that Windows 7 and above provide (in Start -> All programs -> Accessories -> Capture tool) a small utility to help with taking screenshots.
Windows 8 PC
- Press the WINDOWS key (with the Windows logo) and PRINTSCREEN keys (or PRTSCR, PRINT SCREEN, etc..) together
- Retrieve the images from your library's Images folder. The images are saved in PNG format by default
Windows 8 tablet
- Press the WINDOWS button (with the Windows logo) and volume down buttons at the same time.
- Retrieve the images from the "Screenshots " subfolder of the Photos application. The images are saved in PNG format by default.
Windows Phone 8 (Nokia Lumia)
- Press the WINDOWS button (with the Windows logo) and the Power button at the same time
- Retrieve the images from the "Screenshot" picture album
Windows Phone 7
It is only possible to take a screenshot if the phone is in developer mode
Apple Macintosh (Mac OS X)
- Press "cmd" + "Uppercase/Shift" (the hollowed out upwards arrow) + "3" together
- Each time these keys are pressed, an image file is created on the desktop
- Simply send this image to us with a description of the problem using our form (click here) or as a reply to an e-mail from us if you have an open support request.
Apple iOS (iPhone, iPad, etc.)
- Press the "Power " + "Home" buttons (the only two physical buttons) together
- You will then find the screenshots in your device's "Photo" application.
Google Android (e.g. Samsung Galaxy, LG or Sony Xperia)
- Press the Home button at the bottom of the screen
- With the Home button pressed down, press the On/Off button to the right of the screen
- The screenshot is then automatically saved in "Computer \GT-I9100\Phone\ScreenCapture"
If the first method does not work, try the following:
- Press the Volume Down button (on the edge of the device) and the lock button
- The resulting screenshot is automatically saved to a Screenshots folder in the photo album
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