Knowledge base

This guide explains why you can come to receive an automatic security email about your Infomaniak account.

A security email is automatically sent when a new login to your account is made from a new location.

This can happen particularly if you use your browser's private browsing mode or if you access your account from a new computer. If an unauthorised person accesses your WorkSpace account or your console from a computer you do not use, you will be warned immediately.

In summary:

• If you receive this email just after a login you intentionally made yourself, you can ignore this warning email.
• If not, it is recommended that you change your console password as well as the email addresses linked with your WorkSpace: https://faq.infomaniak.com/711