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Security email: automatic warning during a new login to an Infomaniak account
This guide explains why you may receive an automatic security email about your Infomaniak account.
A security email is automatically sent when a new login to your account is made from a new location.
This can happen particularly if you use your browser's private browsing mode or if you access your account from a new computer. If an unauthorized person accesses your WorkSpace account or your console from a computer you do not use, you will be warned immediately.
In summary:
- If you receive this email just after a login you intentionally made yourself, you can ignore this warning email.
- If not, it is recommended that you change your Manager password as well as the email addresses linked to your WorkSpace: https://www.infomaniak.com/en/support/faq/711
Warning: certain false messages circulate that imitate our security email. If the message indicates a connection from a suspicious country and you are not sure of the authenticity of the warning, log in to your Manager and check your recent accout activity and connections: https://faq.infomaniak.com/2339
Link to this FAQ: