Import your previous mailbox (Gmail, Skiff, etc.)

This guide explains how to import the content from one or more existing email addresses from elsewhere to one or more email accounts managed by Infomaniak.

The previous provider can be Gmail, Yahoo, Outlook.com, Hotmail, etc. but it is also possible to copy the content from an email address hosted by Infomaniak (e.g., ik.me).

To use our copy assistant, the email address whose content needs to be copied must be used with the IMAP protocol.

Guides for Gmail and Yahoo

Leaving Gmail and Yahoo is entirely possible, and specific guides for the main providers are listed below: 

• Email addresses @gmail (or custom domain @Google)
• Email addresses @yahoo
• Email addresses @custom domain Microsoft Outlook Office365
  

Guides for any other email provider

1. Go to the address https://import-email.infomaniak.com/
   
    
2. If necessary, log in to your Infomaniak account on the organization of your choice (the import will be done to an email address attached to the Infomaniak Mail interface of the account you are using)
    
3. Click on single import
   
    
4. Fill in the fields with your source email address (the one whose content you want to copy) and its password
    
5. If necessary, modify the Advanced Settings to specify an IMAP server address
   
    
6. Click Confirm
    
7. If necessary, enter a second email address to be imported at the same time
    
8. Choose on which email address to import the emails; the dropdown menu lists the email addresses currently associated with your Infomaniak Mail interface of your Infomaniak account that you are logged into
   
    
9. After selecting the desired destination address from the list, click the blue button Import emails
    
10. The copy begins and continues in the background. You can close the window that appears; a confirmation email will be automatically sent to all email addresses involved in the operation once the import is completed, indicating the number of copied messages

Retrieve the content from multiple email addresses in batches

1. Open the batch transfer assistant (https://import-email.infomaniak.com)
2. Select Import multiple email addresses from a CSV file 
3. Download the example CSV template to create one with the necessary information for copying
4. Upload the file using the Select a CSV file button
5. Once the file is loaded into our tool, select Import email address 
6. Wait for the content of the addresses to be copied (a confirmation email is sent once the copy is completed)