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Copy external email content to Infomaniak
This guide explains how to copy the content of one or more email addresses existing with other providers, to one or more email accounts managed by Infomaniak, using the Infomaniak import tool!
The previous provider could be Gmail, Yahoo, Outlook.com, Swisscom, Hotmail, etc., but it's also possible to copy content already present on an email address for which Infomaniak is the provider (e.g., ik.me).
Prerequisites
- Order a Mail Service from Infomaniak
- Create one or more addresses on this Mail Service
- The email address whose content needs to be copied must have been used (or be compatible) with the IMAP protocol
⚠️ Once the import process has started, it can't be interrupted! The entire external mailbox will be imported. Duplicate deletion (in case of successive imports) is managed.
Specific Guides
Click on the link corresponding to the email service provider to import:
- Emails from @ Gmail (or email address from @ custom domain Google)
- Emails from @ custom domain Microsoft 365
- Emails from @ custom domain Skiff
- Emails from @ custom domain Swisscom
- Emails from @ Yahoo
Guides for any other email provider
To import to Infomaniak the content of an email address:
- Go to https://import-email.infomaniak.com/
- If necessary, log in to your Infomaniak account in the desired organization (the import will be done to an email address associated with the Infomaniak Mail interface of the account you are using)
- Click on Single Import
- Fill in the left field with your starting email address (whose content is to be copied)
- Fill in the right field with the password of that same email address
- If necessary, modify the Advanced Settings to specify an IMAP server address
- Click Confirm
- If necessary, enter a second email address to be imported at the same time
- Choose on which email address to import the emails; the dropdown lists the email addresses currently associated with your Infomaniak Mail interface of the Infomaniak account you are logged in with
- After selecting the desired destination address from the list, click on the blue button Import emails
- The copy begins and continues in the background. You can close the window that appears. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, stating the number of messages copied
Bring back the content of multiple email addresses in bulk
To import the content of multiple email addresses (maximum 100 per 100):
- Open the bulk transfer wizard (https://import-email.infomaniak.com)
- Select Import multiple email addresses from a CSV file
- Download the provided CSV template as an example to create one with the correct information needed for copying
- Upload the file using the Select a CSV file button
- Once the file is loaded into our tool, select Import email address
- Wait while the content of the addresses is copied (a confirmation email is sent once copying is complete)