Knowledge base
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Clear the browser cache
If you do not see the changes on your page, it is very likely that it is the browser cache that is preserving and displaying the old and incorrect information.
Safari
Go to Safari -> Preferences, "Advanced" tab and tick the box "Display the Development menu in the menu bar". Close the preferences and go in this "Development" menu and choose "Empty cache". Close the window.
Chrome
Go to the settings (you can go through the "history" and you will find the "settings" on the left). Then at the bottom, display the "advanced settings", then under "Confidentiality", click on the "Erase browsing data" button then choose to erase items dating since "any time", then untick all boxes in the list except the one next to "Empty cache". Confirm by clicking on "Erase browsing data". Close the window.
Other Browsers
In order to clear and delete their cache, please check the details of the browser you are using (Internet Explorer? Mozilla Firefox? etc.) and then click here.
Actions to be carried out
Safari
Go to Safari -> Preferences, "Advanced" tab and tick the box "Display the Development menu in the menu bar". Close the preferences and go in this "Development" menu and choose "Empty cache". Close the window.
Chrome
Go to the settings (you can go through the "history" and you will find the "settings" on the left). Then at the bottom, display the "advanced settings", then under "Confidentiality", click on the "Erase browsing data" button then choose to erase items dating since "any time", then untick all boxes in the list except the one next to "Empty cache". Confirm by clicking on "Erase browsing data". Close the window.
Other Browsers
In order to clear and delete their cache, please check the details of the browser you are using (Internet Explorer? Mozilla Firefox? etc.) and then click here.
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