How to add a customer?

This guide explains how to add a customer when you have the status of a partner. Only the legal representatives of the partner organisation are authorised to add customers.

Add a customer

1. Log in to your Infomaniak space (manager.infomaniak.com)
    
2. Once logged in, click on the Reseller space section in the left-hand navigation menu
   
   
    
3. Click on Managed customers
   
   
   
   
    
4. Once the page has loaded, click on “Add a customer” at the top right
   
   
    
5. Follow the procedure
    
6. The customer will receive an e-mail with the request for access rights and will be able to decide whether or not to grant different access rights from those requested by the partner. Once the invitation has been accepted by a customer, we invite you to check the access rights granted and the payment methods used (if applicable) in your customer’s profile.
    

Access the customer account and manage their products

As a legal representative or administrator

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Once logged in, click on the Reseller space section in the left-hand navigation menu
3. Click on Managed customers
4. In the list, click on the customer to be managed
5. Click on the button at the top right Access the customer account
    

As an employee

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Once logged in, click on the arrow at the top to the left of the menu beside the name/logo of the organisation
3. Click on the name of your organisation under Manager
4. Select the My customers tab
5. Select the customer to be managed