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Knowledge base

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Knowledge base What should you do if you have a problem syncing emails, contacts and calendars?

    What should you do if you have a problem syncing emails, contacts and calendars?

    Are you having problems with receiving or sending emails? Can't sync your contacts and calendars? Follow the instructions in this guide to correctly reconfigure your email address, contacts and calendars.

    Correcting the configuration of a Mail, CardDav or CalDav account

     

    Warning: only follow these instructions to delete an email account configured in IMAP. Find out more

    1. Open your app or email software (Outlook, Thunderbird, Spark, etc.)
    2. Search for the place where email accounts are configured (see the example for Outlook below)
    3. Delete the email address account that is causing the problem
    4. Reconfigure the address using our configuration wizard (recommended) or follow our guides

    Need help to delete an account?

    Which software are you using?

    Windows (PC)

    • Microsoft Outlook
    • Mozilla Thunderbird
    • eM Client

    Mac (MacBook, iMac, etc.)

    • Apple Mail
    • Mozilla Thunderbird

    iOS (iPhone/iPad)

    Android 

    Find out more

    • See the other available options to configure your email address and your contacts/calendars
    • Our support team is available 7 days a week


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