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Resolve a connection issue with Infomaniak Manager / Mail
This guide explains how to recover access to Infomaniak tools (manager.infomaniak.com and mail.infomaniak.com) in case of forgotten password or login ID.
Logging into Infomaniak Manager
To log in within an organization that manages one or more Infomaniak products, go to https://manager.infomaniak.com/ and enter the following information:
- a login email address, which is the email address used as the user account identifier
- and the password chosen during your registration, which may be:
- different if it has been changed since registration
- not necessarily the same as the password you know if you use the mailbox even if it is spelled the same (e.g., anna@domain.xyz and anna@domain.xyz) - read this guide to learn more
- and an additional code if 2FA (two-factor authentication) is enabled - read this guide if you have trouble getting the code with kAuth
If the connection to the platform works and you are missing a password for one of your email addresses, read this guide.
You forgot...
...the password for the user account
In case of forgetting this password, follow the reset procedure:
- click on the following link: https://login.infomaniak.com/recover/password
- enter the login email address of your Infomaniak account
- choose the desired recovery option or follow the identity verification procedure by clicking on "You have no access to any option"
...the login email address for the user account
During your registration, you had to provide a phone number; it is possible to retrieve the login email address from your phone number:
- click on the following link: https://login.infomaniak.com/recover/email
- enter your mobile number
- enter (if necessary) your recovery email address
Two scenarios are then possible:
- the system manages to identify your account: choose how to receive your login ID
- in the opposite case: follow the on-screen assistant to proceed with identity verification manually or via kCheck
Link to this FAQ: