This guide explains how to connect the Apple Mail mobile app (application for smartphone or iOS tablet) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the .mobileconfig configuration profiles provided by Apple or the Infomaniak Mail (iOS) app to benefit from a Push-type update method.

Manually add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail / kSuite Service.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the Settings of the iPhone and tap on Apps:
   
2. In Apps, tap on Mail:
   
3. Tap on Mail Accounts:
   
4. Tap to add an account:
   
5. Tap Other account:
   
6. Tap Mail account:
   
7. Enter the email address to be added:
   
8. Tap Next in the top right corner.
9. The application indicates that some fields are optional but they are not at all:
   
10. Check and complete the missing information:

    
    

11. Make sure you stay on the IMAP tab and tap Next in the top right corner.
12. Enable emails and save the configuration in the top right corner:
    
13. That's it, your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete and full email address (need help?)
• Password = the one generated for the email address you want to access
• Mandatory authentication for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, re-enter a username (= complete and full email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works fine outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles related to your Infomaniak email before restarting the configuration.

If your Apple Mail no longer works for sending emails (e.g., the SMTP server is disconnected or missing) or after a change of your email password, please refer to this other guide.