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Manage newsletter subscribers
This guide shows how to create / import / manage contacts within Infomaniak's Newsletter.
Prerequisites
- have explicit consent from your recipients via the double opt-in model (sending spam and using purchased/rented address lists are prohibited)
Building a Subscriber List
- duplicates will be automatically removed
- importing does not send any message to the added contacts (so read and accept the prerequisite above)
To access the subscriber management of the Newsletter :
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- choose Newsletter (universe Events & Marketing)
- if necessary, click on the name of the relevant domain in the displayed table
- click on Subscribers in the left sidebar menu
- click on the blue button Add contacts
- read and accept the Terms of Service
- choose from the different ways to build a subscriber list:
A: Import a .csv or .txt file (predefined format)
The format must be respected (a template is available for download on the page). Maximum size: 300 MB
Once the spreadsheet document type is prepared, export it to .csv which will create a kind of text document with separators between each piece of information present in the different cells:
Select the .csv file from the import interface and then click on the blue button Import:
The desired field must be assigned to the desired information (the information is grouped according to the original columns). It is possible to create fields that do not yet exist (e.g., birthday date), as well as groups in which to place the imported contacts:
That's it, whether under Groups or Subscribers, your import is visible:
B: Copy/paste the equivalent of a .csv or .txt file (predefined format)
The format must be respected, for example:
anna.a@domain.xyz,Anna,Alpha,1985-08-20
alfred.a@domain.xyz,Alfred,Alpha
contact@domain.xyz,Support
mail@domain.xyz
Once this information is pasted into the dedicated field, click on the blue button Continue. The rest is identical to point A above.
C: Filling out an individual contact form
Import contacts one by one using the provided form. Add free fields and groups, which will all be available for subsequent additions (except in the example animation below, as it loops on a first single addition):
D: Automatic import from other Infomaniak tools
Import contacts from your Infomaniak address books and from the Infomaniak ticketing tool if available (with the option to only import users who have specified wanting to receive a Newsletter).
Deleting Subscribers
To remove subscribers from the Newsletter :
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- choose Newsletter (universe Events & Marketing)
- if necessary, click on the name of the relevant domain in the displayed table
- click on Subscribers in the left sidebar menu
- click to search or filter a type of subscriber if necessary
- click on the box to select one or more subscribers
- click on Delete
- confirm deletion
You can also click on Unsubscribe instead of Delete so that the contacts remain in the list. To review them, you will need to modify the default filtering on the table, and choose Unsubscribed:
Exporting Subscribers
To export the list of subscribers to the Newsletter, in .csv format and according to chosen criteria:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- choose Newsletter (universe Events & Marketing)
- if necessary, click on the name of the relevant domain in the displayed table
- click on Subscribers in the left sidebar menu
- click to search or filter a type of subscriber if necessary
- click on the box to select one or more subscribers
- click on Export
- click on the blue button once the export is prepared to download the .csv file
The file contains these columns:
- Status
- Sent
- Opens
- Clicks
- Subscription Date
- firstname
- lastname
- ip register
- and the manually created free fields (text, number, date, etc.)