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Terminate a VOD/AOD space
This guide explains how to completely cancel a VOD/AOD space.
Cancel the VOD/AOD offer
To access the VOD space:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example).
- Choose VOD/AOD (Streaming universe).
- If necessary, click on the name of the relevant item in the displayed table.
- Click on Manage.
- Click on the Cancel button.
- Follow the instructions carefully to complete the cancellation (confirmation required by email).
Cancellation results in the immediate and permanent deletion of the product and its data without the possibility of restoration. Open and out-of-plan invoices remain due. Administrators will receive a confirmation email.
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