Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Terminate an Email Service
This guide explains how to completely terminate a Mail Service, meaning all email addresses associated with a domain name (e.g., contact@domain.xyz, info@domain.xyz, anna@domain.xyz, etc.) will be deleted, but not the domain name domain.xyz, which will continue to exist).
To delete only one address and not the entire product, read this guide. To keep the email addresses operational with a different domain name, read this guide.
Terminate the Mail Service Offer
To access the termination of the offer:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface (or navigate through the left side menu).
- Choose Mail Service (Collaborative Tools universe).
- Click on the name of the relevant object in the displayed table.
- Click on Manage.
- Click on Terminate
- Follow the displayed instructions carefully to complete the termination (email confirmation required).
Termination results in immediate and irreversible deletion of the product and its data without the possibility of restoration. Outstanding invoices and out-of-plan charges remain due. Administrators will receive a confirmation email.
You can also request termination from the page listing all your Mail services:
Link to this FAQ: