Knowledge base

This guide explains how to create an email address for you, another user or multiple users via the Infomaniak Email Service, our secure, high-performance solution for hosting your email addresses. All the more reason to manage your email address with Infomaniak!

Create the email address for yourself

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For me button
7. Set a password
8. Click on Next
9. Choose to access your emails via Infomaniak Mail (recommended) or to follow our configuration wizard to consult your email address using a different device / software

Create the email address for another user

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For another user button
7. Indicate the name of the existing user in your organisation or an email address (external user)
8. If necessary, modify the user permissions for the email address
   


9. Click on Next, two scenarios are possible:
   1. If it is an existing user in the organisation, an invitation will be sent to them directly by email
   2. If it is a user from outside the organisation, you will need to choose whether they must use the email address to create an Infomaniak account with it or with an address of their choice

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Create the email address for multiple users

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For multiple users
   
button
7. Define a password
8. Click on Next

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Invite a user onto an existing email address

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. In the Email Service dashboard, click on the email address concerned
5. Via the General tab, click on Invite to add a new user
   1. If the user already exists in the organisation, type their name in the search field then click on Next
   2. If the user is external to the organisation, choose Generate a sharing link
6. If necessary, modify the user permissions for the email address
   


7. Click on the Invite or Generate a sharing link button

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Additional actions

Via the Create an email address button, there are two additional actions:

1. Create a generic email address: no-reply (to send confirmation, validation, bills, etc.) and catchall (allows your receive all the messages for which there is no specific address on your domain)
2. Create several email addresses: allows you to create several addresses at once using a CSV file

To delete an email address

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. In the Email Service dashboard, click on theicon to the far right of the email address concerned
5. Select Delete the email address, indicate your login password for your Infomaniak account, tick the box then click on the Delete the email address button

Find out more

• Startup guide: configure your e-mails, contacts and diaries on your devices
• Email Service: manage email addresses
• Email Service: modify an email address password
  
• Infomaniak Mail: modify an email address password