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Email Service: create / delete an email address
This guide explains how to create an email address for you, another user or multiple users via the Infomaniak Email Service, our secure, high-performance solution for hosting your email addresses. All the more reason to manage your email address with Infomaniak!
Create the email address for yourself
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- Click on the Create an email address
button at the top right
- Enter the desired email address (mail@your-domain.com), then click on the Next button
- Click on the For me button
- Set a password
- Click on Next
- Choose to access your emails via Infomaniak Mail (recommended) or to follow our
configuration wizard to consult your email address using a different device / software
Create the email address for another user
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- Click on the Create an email address
button at the top right
- Enter the desired email address (mail@your-domain.com), then click on the Next button
- Click on the For another user button
- Indicate the name of the existing user in your organisation or an email address (external user)
- If necessary, modify the user permissions for the email address
- Click on Next, two scenarios are possible:
- If it is an existing user in the organisation, an invitation will be sent to them directly by email
- If it is a user from outside the organisation, you will need to choose whether they must use the email address to create an Infomaniak account with it or with an address of their choice
ATTENTION: if the user does not associate their email address with an Infomaniak account, they will not be able to modify the address password. It will therefore be necessary to contact the owner or an administrator of the account where the email hosting is located.
You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811
Create the email address for multiple users
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- Click on the Create an email address
button at the top right
- Enter the desired email address (mail@your-domain.com), then click on the Next button
- Click on the For multiple users
- Define a password
- Click on Next
You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811
Invite a user onto an existing email address
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- In the Email Service dashboard, click on the email address concerned
- Via the General tab, click on Invite to add a new user
- If the user already exists in the organisation, type their name in the search field then click on Next
- If the user is external to the organisation, choose Generate a sharing link
- If necessary, modify the user permissions for the email address
- Click on the Invite or Generate a sharing link button
You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811
Additional actions
Via the Create an email address button, there are two additional actions:
- Create a generic email address: no-reply (to send confirmation, validation, bills, etc.) and catchall (allows your receive all the messages for which there is no specific address on your domain)
- Create several email addresses: allows you to create several addresses at once using a CSV file
To delete an email address
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- In the Email Service dashboard, click on the
icon to the far right of the email address concerned
- Select
Delete the email address, indicate your login password for your Infomaniak account, tick the box then click on the Delete the email address button
Find out more
- Startup guide: configure your e-mails, contacts and diaries on your devices
- Email Service: manage email addresses
- Email Service: modify an email address password
- Infomaniak Mail: modify an email address password