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Deleting a client account or a user of a client account
This guide explains how to delete a client account and how to remove a user from a client account. If you do not understand what a client account or the user of a client account are, read this guide.
Deleting a client account
You cannot delete a client account if it still contains active products, money on the prepaid account or outstanding invoices.
To delete a client account:
- Open the admin console (https://admin3.infomaniak.com)
- Click on Client account
- At the bottom of the page, click on Delete the client account
Removing a user from a client account
An administrator can not be removed if they are the person legally responsible for the account.
To remove a user from a client account:
- Log in to the admin console (https://admin3.infomaniak.com)
- Click on Users
- On the line to the right of the user to be removed, click on the action button and click on Remove the account