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Invite a user to use an email address
This guide explains how to enable a user (friend, acquaintance, client, family member, etc.) to use a simple and secure email address that you have created within an Infomaniak Mail Service as the administrator of the organization concerned.
No password should be transmitted to them. The email address will be automatically added to the user's Infomaniak Mail interface after their acceptance of the invitation.
Inviting to Use Email
from the Mail Service
To enable an already active user to access the email address you wish to share:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click the icon at the top right of the interface (or navigate through the left side menu, e.g., by clicking)
- Select Mail Service (Universe Collaborative Tools)
- Click on the relevant object name in the displayed table
- Click on the relevant email address in the displayed table
- Click Invite at the top of the table (table of users currently having the concerned address on Mail)
- Choose to generate a sharing link (or invite an existing user in the organization)
- Optionally define restrictions among the permissions that can be assigned to the user
- Click the blue button
- Enter the password of the email address
- Copy the link to be shared with the invited Mail user
- If necessary, change the language of the invitation
- If necessary, enable sending by email/SMS
from Mail Infomaniak
To access the same process as above but from the Mail Infomaniak interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
- Click on the action menu â‹® to the right of the relevant email address
- Click on the Settings of the email address
- Click on Invite
Accepting the Invitation
To view the invited email address, the user executes the link received in their browser:
- A first window indicates who invited them and which email address they will be able to view after creating the user account (or logging in to their existing user account)
- The invited user logs into their account
- Their Mail Infomaniak interface directly displays the new address they can now use
In Case of Problems
If the Invite button is not present, check that you have sufficient rights on the Mail Service where the email address is created.
If the Invite button (point 6 above) remains grayed out, check that the table under the button does not mention a user with the same email address as the concerned email address.
Example: You want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.
Solution: To be able to invite a new user to view the concerned address, completely delete the user account having the email address concerned as the login address.