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Manually pay / renew a product
This guide explains how to manually pay your Infomaniak invoices and which payment methods are accepted. Do you wish to automatically renew certain products?
If invoices are not paid within the specified deadlines, the services concerned will be blocked and then terminated at a later time. In case of a problem, it is important to react quickly.
How to Pay or Renew a Product?
To renew a product before or at its expiration:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on To Pay.
- Click on the date filter (next 2 months) to Show All
- Select the invoices to pay.
- Click on the Pay my selection button
- Choose a payment method and complete the procedure (choose IBAN to receive a Pro Forma invoice before payment).
To be notified by email of a product's expiration, check the billing message settings on your Manager.
How to Pay a Pending Order?
To settle your order:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on Orders.
- Click on the order to pay.
- Click on Pay the order.
- Choose a payment method and complete the procedure.
Accepted Payment Methods
To pay for a new order, renewal, or change of offer, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
- PayPal
- Prepaid account (you can use the available balance and pay the rest of an invoice with another payment method)
To top up a prepaid account, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
The limits for depositing into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.
Generate or Print a PDF Invoice
Read this guide about invoices.
Link to this FAQ: