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Restore an email account (recover deleted emails)
This guide details how to retrieve recently disappeared emails for free (deleted in error by the user, for example).
Indeed, Infomaniak keeps 7 backups (= 7 "snapshots" of the content of each mail account), with a backup made once a day. It is therefore possible to restore the mailbox as it was in the last 6 or 7 days (without touching the emails received in the meantime).
Recovered Elements
- Emails no longer existing when you request restoration will be returned to their original location.
- Some settings related to your email address (part "autoresponder" and part "redirection" in particular) will also be restored if they have changed in the meantime.
Unrecovered Elements
- Moved emails that were not deleted will not necessarily reappear where expected since they still exist somewhere in the email account's hierarchy - they need to be searched for.
- Backup restoration does not include the calendar or the address book.
- Emails not yet present or no longer present at the time of the daily backup execution (also read the POP3 chapter below).
Restore from Mail Service
Prerequisites
- Have administrator or legal representative rights on the account where the email address is located.
- Ensure that the deletion occurred less than 7 days ago.
To restore emails from a Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
- Select Mail Service (universe Collaborative Tools).
- Click on the name of the relevant object in the displayed table.
- Click on the relevant email address in the displayed table
. - Click on the Actions on the address button at the top right.
- Click on Restore emails
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, you will receive an informational email.
Restore from Mail Infomaniak
Prerequisites
- Ensure that the deletion occurred less than 7 days ago.
- Have valid access to Mail Infomaniak where the email address is attached.
- Have permission to change the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.
To restore emails from the Mail Infomaniak interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge.
- Show the email address to be restored from the left sidebar menu.
- Click on Advanced Actions.
- Click on Restore
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, an informational email is sent.
Emails Stored in Unconventional Folders
If you store your messages in folders with unusual names (e.g., folders named Trash or Spam), read the important information presented in this guide.Users of Email Software Configured with POP3
If you are used to accessing your mailbox with email software like Outlook and it is configured with the POP / POP3 protocol, you will not be able to restore everything since the backup is done once a day, it only keeps messages that were at the time of the backup in the Infomaniak inbox; the same goes for your other folders (e.g., Sent Messages) present in the POP3 software: these are not synchronized with Infomaniak and therefore are not backed up; in the future, it is necessary to prefer the IMAP protocol in your email software.