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Restoring deleted emails
We can restore free-of-charge the contents of an email account to its previous state, that of one of the last 6 or 7 days (we keep 7 backups, 7 "snapshots" of the mailbox). Please be aware that the restoration includes neither the agenda nor the address book (click here if you use the Infomaniak Workspace).
Actions to be carried out
If the email address has since been deleted, begin by recreating the account with the same exact name.
Make a restoration request (click here) from the email address in question specifying the date and time the messages were deleted.
To learn more
If you usually retrieve your incoming mail using the POP/POP3 protocol, we shall not be able to restore everything since the backup is only carried out once a day. It will therefore only save the messages which were found at the time of the backup procedure, but not those which have already been retrieved, nor the sent messages folder. It is therefore preferable to use the IMAP protocol in your email client.