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Restoring deleted emails
Actions to be carried out
If the email address has since been deleted, begin by recreating the account with the same exact name.
Make a restoration request (click here) from the email address in question specifying the date and time the messages were deleted.
Indicate whether you want a specific directory or the entire mailbox.
We will ask you to confirm the request (you'll simply need to answer our email).
If you usually retrieve your incoming mail using the POP/POP3 protocol, we shall not be able to restore everything since the backup is only carried out once a day. It will therefore only save the messages which were found at the time of the backup procedure, but not those which have already been retrieved, nor the sent messages folder. It is therefore preferable to use the IMAP protocol in your email client.
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