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Protecting oneself against phishing
We never send this type of e- mail and nor will your bank for that matter: more generally, we never ask you to enter your personal details into an e-mail.
Actions to be carried out
To log into our site, it is preferable to enter the address (URL) manually into your browser.
You should preferably enter your personal details (logins, passwords, banking details) only into secure web sites: a padlock icon is displayed in your browser and the site's address will start with HTTPS instead of HTTP.
Never click on links in e-mail addresses: the links displayed within e-mail addresses may actually point to fake web sites. In case you are unsure, it is better to enter the address manually into your browser.
Use the your web browser's anti-phishing filter: most browsers (Microsoft Internet Explorer, Mozilla Firefox, Opéra) offer a facility to warn you of phishing attacks. The mechanisms by which they operate vary (blacklist, whitelist, keywords, etc) and while they aren't perfect, their functionality helps users stay vigilant.
Use a spam filter: most of the time, such attempted scams are distributed via e- mail. Although filtering software is not perfect, it will allow you to minimise the number of such e-mails.
In the event of any issue, get in touch with us as swiftly as possible.
Generally speaking, you should stay on your guard and exercise common sense: do not believe that everything coming from the Internet is true.
For your part, you may report malicious sites:
From Internet Explorer
From Mozilla Firefox
Phishing is a technique used by fraudsters to obtain confidential information about their victims which they can then exploit. In order to do so, they contact their victims under various guises, taking on the identity of a third party which their victim might trust (Infomaniak, your bank, a commercial web site, etc.).
Generally speaking, the victim receives an e-mail in their inbox that appears to come from Infomaniak, their bank or a trusted organisation, alerting them to an issue that has arisen on their account.
The content of the e-mail is believable, uses our logos and asks the victim to click on the link provided in the e-mail in order to resolve the supposed problem. The link displayed is also correct (when the message is displayed in HTML format).
But the hidden web link contained within the e-mail actually goes to another site looking for all the world like that of the trusted organisation. This fake web site has been installed on top of another compromised web site.
As soon as one of its victims enters any personal details (login names, passwords, bank details), these are immediately sent on to the fraudster, who will be quick to use them.
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