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Slowdowns, hosting slowness during FTP transfer for example
If you encounter slow speeds with FTP or with your website, please check the HTTP connection to your site and Infomaniak's website.
Please test the FTP connection with at least two different FTP clients.
If you are having problems accessing your site, don't hesitate to contact us with the following information:
- Domain name of the website we're hosting
- Database name which may be related to the slow page speed
- Your IP address during the testing (visible here https://www.infomaniak.com/ip)
- Dates and times of encountered slow speeds
- Which type of slowness have you noticed (browsing the website or via an ftp client while updating the website)
- Carry out a ping and a traceroute towards IP 18.104.22.168 and cut/paste complete results (screenshot if necessary)
- Do you sporadically have trouble (e.g. slow speed) accessing the Infomaniak website?
- Which upload and download speed does your Internet access provide you (we need the result obtained here (click here)?