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Access the server via FTP with an application
This guide explains how to manage files on a Web Hosting using FTP software like Filezilla or Cyberduck.
Unless specific cases apply, it is recommended to manage your Web Hosting files with the online FTP Manager; the latter notably supports CHOWN and ZIP compression/decompression on the file server.
Settings to provide for FTP software
Regardless of your FTP client, the settings to configure FTP access are always the same:
- the FTP server name / FTP host:
xyzb.ftp.infomaniak.com
for example - the FTP username to be created in your Manager (read below):
xxxx_user
for example - the FTP user's password (
set by the FTP account creator
)
You will find all these settings in the Manager:
- log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- click on the icon in the upper right corner of the interface (or navigate using the left sidebar menu, for example)
- select Hosting (universe Web & Domain)
- click on the name of the relevant object in the displayed table
- click on FTP / SSH in the left sidebar menu
If you need assistance with creating and editing an FTP account, refer to this guide (click here).
⚠️ For additional assistance, contact a partner or submit a request for proposal — also read about the role of the host.
Link to this FAQ: