Live Helper Chat

Live Helper Chat

Live Helper Chat is an open source support application.

1 click installation Live Helper Chat

1 click installation

Easy update Live Helper Chat

Easy update

Backup and restoration Live Helper Chat

Backup and restoration


e-Commerce and Business
Current version
Last update
2 May 2016

System Requirements

Installation size
40 MB
open source
What's new


2 May - 40MB
  • Option to disable iframes rendering. It just increases security in some cases. There is checkbox in co-browsing settings page.
  • href links in co-browsing will be replaced with javascript:void(0), so in order operator to click invalid link he will have to type it manually.
  • From now you can create custom themes in back office. In the future there will be separate section for back office themes.

Read more:


2 February - 40MB
  • This release brings initial version of Rest API, over time there will be more features. At the moment just take a look at

Read more:


4 January - 40MB
  • Product concept, few products can be assigned to single department [Sponsored]
  • Passwords are stored using password_hash function. [Improved security]
  • Cleanup user part [General]
  • 5.4 PHP required
  • Option to securely encrypt passed data to additional form data. [Sponsored]
  • Paid chats concept, tutorial article is comming. [Sponsored]
  • New statistic - unanswered chats. Chat becames unanswered if (1) User starts chat and there is message field and chat is pending, (2) Operator accepts a chat but visitor has already closed chat widget chat remains unanswered, (3) If chat started in proactive mode and user filled message and chat is not accepted yet, (4) Unanswered chat flag is removed.
  • User row has 3 additional attributes which can be used for extensions; attr_int_1, attr_int_2, attr_int_3.

Read more:


20 December 2015 - 40MB
  • Option to force close chat on widget close button. At the moment it just closes widget. But on operator side there is no indication for that.
  • Custom field for sort priority

Read more:

display more versions


31 October 2015 - 40MB
  • - option in theme to define optional field which would be visible in department
  • One more time new chat messages interface. Messages can be styled in theme editing window.
  • Option to turn off/on voting thumbs
  • Option to have custom text instaed of Department. Let say Location.
  • Option to enable disable need help widget directly from theme.

Read more:


11 September 2015 - 40MB
  • User can drag and sort frontpage widgets as he wants. Widgets order and what widgets user can see are based on user individually.
  • Canned messages are sorted by position and title now.
  • Other small UX updates.

Read more:


2 September 2015 - 40MB
  • User activity tracking on site enhancements. New tab in settings "Visitor activity"
  • Also @SergeyDjam has prepared ROSA linux distrubution RPMS for desktop client.

Read more:


9 August 2015 - 40MB
  • Option to have a survey at the end of chat. This mode is written in flexible way so most likely it will be mutch more improved over time. At the moment only stars evaluation at the end of chat is possible
  • New icons -
  • Left menu
  • In start chat you can enable automatic start chat as soon visitors types atleast one key.
  • And various others UX and performance improvements.

Read more:


(security release)
10 July 2015 - 40MB
  • Unfilled forms fields will be highlighted
  • Security improvements
  • Option to prefill custom fields which were added from back office.
  • Tooltips changed to bootstrap popovers
  • Translations won't translate BBCode

Read more:


2 July 2015 - 40MB
  • Transfered chats as widget.
  • Updates required for XMPP support.
  • New algorithm for sound and notifications. Sound stops after pending chat is gone.
  • Option to delete pending chat instantly.
  • Position queue.
  • Option to set automatically checkd Terms Of Service checkbox
  • Desktop client will show only only visitors which user has permission to see.
  • E-mail templates supports {chat_id}
  • Permission UX
  • Optimizations for excel generation
  • Option to hide right column in frontpage.
  • Department XMPP recipients column change to text
  • Statistic improvements.

Read more:

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