Knowledge base

Welcome to Infomaniak Network's support centre. In the following you will find answers to the most commonly asked questions

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Is it possible just to have the website at Infomaniak and to keep the email elsewhere (have email redirected to a different host)?

Yes, webonly is possible: you can change the MX entries from your admini console in the DNS &managing MX menu. Please read the information on this p... » Read the rest

In : Hosting » Web-Only

Is it possible to manage my CNAMES as I want to once I transfer MX management from Infomaniak to somewhere else?

If you decide to enter your own MX, we delete the CNAME mail, pop3, pop, smtp, imap, webmail. So then you can configure the same names for your mail s... » Read the rest

In : Hosting » Web-Only

I want to add an IP address so I can manage my external MX on the admin console but this is denied. Why?

For an MX to be accepted, a connection needs to be set up for this in particular. It is necessary to give the fully qualified host name, an IP address... » Read the rest

In : Hosting » Web-Only

How do I transfer just the web part of my hosting to Infomaniak and leave the email and the MX entries at my currtent host?

Here is the procedure to follow in order to transfer just the web part of your hosting to us and leave the email service (the MX entries) there where ... » Read the rest

In : Hosting » Web-Only

Once I enter them in the admin console how long will it take for the MX be redirected properly?

You will receive an email from us as soon as it is completed. Usually this happens during the daytime as we confirm the change manally. Email is redi... » Read the rest

In : Hosting » Web-Only

Are changes to the MX registrations for my hosting valid for my synonym domains?

Yes, changes to the MX apply to your synonym domains too. » Read the rest

In : Hosting » Web-Only

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